Shedoris Ferrer
Bogota,NJ
Summary
Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. I Offer strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Unit Service Coordinator
Hackensack Meridian Health
Hackensack , NJ
02.2023 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed and coordinated appointments and prescriptions for patients.
- Communicated with patients and providers to regarding upcoming cases and procedures.
- Confirm insurance information is active before patient visit.
- Answer busy phone lines.
- Transport patients to procedure Rooms.
- Assists Radiologists with procedures, and scripts.
Administrative Assistant
Mount Sinai Hospital
New York , Ny
01.2018 - 05.2022
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Financial Coordinator
Mount Sinai Hospital
New York Mills, NY
02.2015 - 05.2018
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Explained insurance benefits, fees and procedures to patients.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
Front Desk Receptionist
West Side Internal Medicine
New York , Ny
09.2010 - 01.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Scheduled, coordinated and confirmed appointments and meetings.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Early Childhood Education
LaGuardia Community
Queens, NYSkills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Window’s
- Scheduling Software
Languages
Spanish
Full Professional
Timeline
Unit Service Coordinator
Hackensack Meridian Health
02.2023 - Current
Administrative Assistant
Mount Sinai Hospital
01.2018 - 05.2022
Financial Coordinator
Mount Sinai Hospital
02.2015 - 05.2018
Front Desk Receptionist
West Side Internal Medicine
09.2010 - 01.2014
Early Childhood Education
LaGuardia Community
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