Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sheena Hunter

Sheena Hunter

Charlotte ,NC

Summary

Diligent Fraud Specialist with a strong background in identifying, preventing, and investigating fraudulent activities for a financial institution. Successfully led multiple investigations using research, documentation and effective communication with customers and internal teams. Resulting in prevention of significant financial losses to the organization and demonstrated expertise in risk analysis and fraud detection techniques. Staying current on emerging fraud trends, while maintaining high standards of integrity.


Overview

19
19
years of professional experience
1
1
Certification

Work History

Fraud Specialist

TD Bank
06.2022 - Current
  • Identify and investigate fraudulent activity, by analyzing financial data, monitoring transactions, and investigating reporting fraud cases
  • Streamlined fraud claims process, enhancing customer satisfaction during stressful situations.
  • Summarize all key information regarding investigation into detailed report for delivery to client.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Collaborated with team members to discuss fraud trends and provide insight on new fraud behaviors and methods
  • Analyzed large amounts of data to find patterns of fraud and anomalies, using various tools and solid judgment

Property Manager

Hunter Property Management Group
08.2018 - 06.2022
  • Managed all aspects of assigned properties including advertising and marketing of vacant spaces to attract new clients and expand business opportunities
  • Negotiated lease contracts in a timely matter while maintaining a positive and productive relationship with tenants
  • Conducted regular property inspections and move out inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Collect rent of assigned portfolios while minimizing evictions and reduction of delinquencies
  • Handle evictions and lease terminations when tenants do not pay rent or breach terms in contract

Talent Acquisition Partner

Charlotte-Mecklenburg School District
09.2006 - 08.2018
  • Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
  • Led diversity and inclusion initiatives within the talent acquisition team, promoting an inclusive work environment for all employees.
  • Improved candidate retention rates by implementing thorough pre-screening procedures and conducting in-depth reference checks.
  • Reduced time-to-fill for critical roles with strategic sourcing techniques and efficient interview scheduling.
  • Enhanced employer brand by creating targeted social media campaigns, resulting in increased candidate engagement and interest.
  • Collaborated with HR partners to develop competitive compensation packages that attracted top-tier candidates.

Education

Bachelor of Arts - Elementary Education

Belmont Abbey College
Belmont, NC
05-2006

Skills

  • Microsoft Office 365 & Google G suite
  • Multi-Tasking, Incident Response,
  • Problem-Solving Skills , Analytical Skills , Critical thinking Skills
  • Excellent Communication, Teamwork, Interpersonal Skills
  • Time Management , Troubleshooting , Resolving Issues
  • Managing Customer Relationships , Detailed Reports, Documentation
  • Data Analysis, Risk Assessment, Fraud Detection

Certification

  • Certified Cybersecurity Associate, Cisco Network Academy - [05-23-2025]
  • Introduction to Cybersecurity, Cisco Network Academy-[02-15-2025]

Timeline

Fraud Specialist

TD Bank
06.2022 - Current

Property Manager

Hunter Property Management Group
08.2018 - 06.2022

Talent Acquisition Partner

Charlotte-Mecklenburg School District
09.2006 - 08.2018

Bachelor of Arts - Elementary Education

Belmont Abbey College

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