Sheena Fixico
Norman,OK
Summary
Skilled Patient Registration Specialist with background in healthcare administration. Experience includes patient intake, insurance verification, data entry, and maintaining patient records. Strengths lie in communication, organizational skills, and adaptability to fast-paced environments. Past roles have demonstrated success in improving registration processes and enhancing patient satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Benefits Advocate
Absentee Shawnee Health System
Norman, Oklahoma
11.2024 - 10.2026
- Verified patient eligibility and benefits using payer portals and electronic records.
- Reviewed patient records to determine eligibility for benefits.
- Explained coverage details, copays, and authorization requirements to patients and families.
- Resolved insurance questions using company policies and payer guidelines.
- Documented benefit determinations and communication notes in patient files.
- Assisted patients with financial assistance forms and employer-sponsored coverage questions.
- Provided consultation to patients regarding their insurance coverage and options.
- Submitted paperwork to government agencies on behalf of patients.
Patient Registration Clerk
Absentee Shawnee health system
Norman
10.2023 - 11.2024
- Greeted patients and gathered demographic information for Absentee Shawnee Health System registration.
- Verified insurance coverage and updated patient records in registration systems.
- Coordinated with clinical staff to resolve registration and eligibility issues.
- Answered front desk questions and explained registration steps clearly.
- Scheduled appointments and directed patients to proper clinic services.
- Assisted with scheduling appointments and referrals to other departments.
- Collected signatures on consent forms and privacy notices.
- Processed payments for services rendered.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Scanned identification, insurance cards, and referral documents into files.
- Protected confidential patient information following health system privacy policies.
- Maintained current knowledge of healthcare regulations related to patient privacy.
- Performed quality assurance checks on patient records as required.
- Reviewed medical records for completeness prior to filing them away.
- Participated in training sessions related to new software applications.
- Scanned documents into electronic health record systems as needed.
- Prepared patients for departure by coordinating discharge plans and paperwork.
Tribal Enrollment Coordinator
Seminole Nation of oklahoma
Wewoka, Oklahoma
12.2022 - 08.2023
- Processed Seminole Nation citizen enrollment applications and supporting documents.
- Verified family lineage, birth records, and identity documents for enrollment files.
- Assisted applicants with enrollment forms, requirements, and document requests.
- Coordinated with tribal departments on citizenship status and record corrections.
- Reviewed incomplete applications and requested missing information from families.
- Updated confidential membership records in tribal database systems.
- Maintained accurate filing of enrollment documents and correspondence.
- Explained Seminole Nation enrollment procedures in clear, respectful language.
- Generated letters of acceptance or rejection based on application criteria.
Education
New Lima High School
Wewoka, OklahomaSkills
- Document review
- Records management
- Document filing
- Attention to detail
- Clear communication
- Conflict resolution
Accomplishments
- October Employee of the Month 2024
- Certified SHIP Medicare Counselor
- Completed Leadership Course 2025
Timeline
Patient Benefits Advocate
Absentee Shawnee Health System
11.2024 - 10.2026
Patient Registration Clerk
Absentee Shawnee health system
10.2023 - 11.2024
Tribal Enrollment Coordinator
Seminole Nation of oklahoma
12.2022 - 08.2023
New Lima High School