Vitaline Charles
Las Vegas
Summary
Recent graduate with foundational knowledge in Customer Service and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Benefits Advocate (Remote)
BeneLynk
12.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Initiated and maintained strong professional relationships with clients, leading to high retention rates and referrals.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
Pharmacy Representative (Remote)
CVScaremark
03.2021 - 09.2022
- Streamlined pharmacy operations with efficient inventory management and accurate medication dispensing.
- Processed high volumes of prescriptions accurately under time pressure while maintaining attention to detail.
- Served as a key liaison between the pharmacy team and medical professionals, contributing to coordinated patient care efforts.
- Optimized workflow processes to reduce wait times and improve overall customer experience in the pharmacy.
- Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner, resulting in increased loyalty and trust from clients.
Laboratory Assistant
Quest Diagnostics
10.2020 - 12.2020
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Education
Laboratory Assistant Certification - Phlebotomy
Future Medical Training Center
12-2021
High School Diploma -
Western High School
Las Vegas, NV07-2020
Skills
- Document filing
- Document review
- Analytical reasoning
- Active listening
- Team collaboration
- Creative and critical thinking
- Document management
- Attention to detail
- Administrative support
- Support services
- Legal document processing
- Problem-solving
- Multitasking
- Effective communication
Contact
Las Vegas, NV 89108
Certification
- Basic Life Support Certification (BLS)
- Laboratory Assistant {Nevada Division Of Public and Behavioral Health [2021}
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Benefits Advocate (Remote)
BeneLynk
12.2023 - Current
Pharmacy Representative (Remote)
CVScaremark
03.2021 - 09.2022
Laboratory Assistant
Quest Diagnostics
10.2020 - 12.2020
Laboratory Assistant Certification - Phlebotomy
Future Medical Training Center
High School Diploma -
Western High School
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