Summary
Overview
Work History
Education
Skills
Timeline
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Sheena Jeffery

Charlotte,NC

Summary

Service professional with focus on delivering exceptional customer experiences and resolving conflicts efficiently. Proven success in enhancing customer satisfaction through effective problem-solving and communication skills. Valued team collaborator with results-driven mindset, known for adaptability and reliability in dynamic environments.

Overview

13
13
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
09.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Sales and Service Ambassador

Coke Consolidated
03.2016 - Current
  • Provided exceptional service for improved guest experiences and increased repeat business.
  • Balanced multiple tasks simultaneously without sacrificing quality or timeliness of service provided.
  • Monitored cleanliness of facilities for optimal presentation and adherence to health standards.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Streamlined processes for efficient service delivery, reducing wait times for clients.

Medical Biller

KCI
01.2012 - 12.2014
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.

Education

Diploma - Medical Billing And Coding Specialist

Ultimate Medical Academy
Clearwater, FL
05-2020

Associate of Science - Health Administration

Florence-Darlington Technical College
Florence, SC
05-2010

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Patient confidentiality
  • Insurance verification
  • HIPAA
  • Drug inventory management
  • Order verification

Timeline

Pharmacy Technician

CVS Pharmacy
09.2019 - Current

Sales and Service Ambassador

Coke Consolidated
03.2016 - Current

Medical Biller

KCI
01.2012 - 12.2014

Diploma - Medical Billing And Coding Specialist

Ultimate Medical Academy

Associate of Science - Health Administration

Florence-Darlington Technical College

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Sheena Jeffery