Sheenan Jackson
Henderson,NC
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Ichibar. Successfully trained new team members and streamlined order processing, enhancing guest engagement and satisfaction. Proven ability in cash handling and maintaining a professional appearance, contributing to a positive dining experience.
Overview
15
15
years of professional experience
Work History
Server
Ichibar
2020.06 - Current
- Trained and mentored new team members on service protocols and menu knowledge.
- Streamlined order processing to enhance customer satisfaction and reduce wait times.
- Coordinated with kitchen staff to ensure timely delivery of food and beverage orders.
- Monitored dining area for cleanliness, ensuring compliance with health and safety standards.
Quality Analyst
Continuum Global Solutions
2010.11 - 2020.06
- Listen to agents calls and gave feedback on how to improve customer service.
- Updated member's profiles and took payments.
- Gave order history, took payments, placed orders for members when call volume was high.
- Got on Client calls to go over how to improve member experiences.
Education
High School Diploma -
Vance Granville Community College
Henderson2002-02
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Professional appearance
Timeline
Server
Ichibar
2020.06 - Current
Quality Analyst
Continuum Global Solutions
2010.11 - 2020.06
High School Diploma -
Vance Granville Community College