Sheerie Schulze
Council Bluffs,IA
Overview
20
20
years of professional experience
Work History
Patient Coordinator
Childrens Dentistry CB
04.2018 - Current
- Sought ways to improve processes and services provided.
- Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative II
Alegent Creighton Health Hospital
01.2010 - 01.2015
- Patient registrar for busy Emergency Department (ED).
- Conducted all registration under strict HIPPA guidelines to protect and maintain all private health information (PHI).
- Performed patient chart assembly, date/time stamping and scanned for data entry all insurance information.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Followed and practiced all Emergency Medical treatment and Active Labor Act (EMTALA) guidelines.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Verified insurance co-payments and explained financial aid packets to patients/family members.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Commended for being a team player, dependability and providing excellent customer service.
- Educated patients on importance of preventive health care and insurance coverage.
Clinical Research Assistant
Creighton University
12.2008 - 12.2011
- Provided a variety of study support for various research programs.
- Screened patients for potential research studies that included assessing inclusion and exclusion criteria.
- Scheduled all research patients via phone for clinic visits and screening visits.
- Maintained research patient database, patient reports, clinical files, and patient mailings.
- Prepared all case study forms and maintained all updates to such forms.
- Preformed data entry of qualitative data questionnaires and laboratory values.
- Worked closely with clinic staff and project managers to report progress on patient inclusions, exclusions, patient scheduling and patients that discontinue studies.
- Assisted in research laboratory as needed.
- Commended for being an extraordinary team player that often volunteered to support other team members in any way necessary.
Receptionist & Admin Assistant to Paralegal
Hauptman, O'brien, Wolf & Lathrop Law Firm
01.2004 - 12.2008
- Receptionist and client registrar for law firm.
- Professional interaction with clients and their family members.
- Performed general database registries for client base.
- Ordered and tracked requests for medical records, laboratory records, and allied health service records for client files and cases.
- Maintained HIPAA compliance and observed protecting all PHI at all times.
- Maintained, organized, and updated correspondence relative to all client files and cases.
- Notary of Sarpy County Nebraska.
- Performed transcription and scheduling meeting rooms and calendars. Performed other general clerical duties and office supply inventory. Commended for being a dependable, professional and friendly team member.
Education
High School Diploma -
Hahn High School
Germany DODTimeline
Patient Coordinator
Childrens Dentistry CB
04.2018 - Current
Patient Access Representative II
Alegent Creighton Health Hospital
01.2010 - 01.2015
Clinical Research Assistant
Creighton University
12.2008 - 12.2011
Receptionist & Admin Assistant to Paralegal
Hauptman, O'brien, Wolf & Lathrop Law Firm
01.2004 - 12.2008
High School Diploma -
Hahn High School
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