Sheila Ackerman
Jordan,MN
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing projects/people and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Supplier Deduction Dispute Mgmt Specialist
UNFI
08.2021 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Tier 1 - 2 Supplier Support Services.
- Analysis and Updates of incoming Passes for resolution.
- Approval for Quantity Paybacks under $10,000.
- Enhanced team productivity by streamlining processes and implementing time-saving procedures. - SOPs.
- Chargeback Reports - Corporate Agreements - Fiscal period - quarter - year reporting - Monthly Kemps Reporting - MicroStrategy Migrated Reports
- Sharepoint site creation for Merchandising Services Team.
Data Specialist II Enterprise Item Mgmt Team - BDQ
SUPERVALU/UNFI
03.2007 - 08.2021
- Buying Data Quality Lead - Manage Data Quality Associates(2-3) and Temp employees and manage day to day workloads.
- Led training sessions and workshops to help colleagues stay abreast of latest system changes and best practices.
- Actively participated in development of new processes or methodologies that enhanced overall efficiency within department. - SOPs Buying System - Standardizations of SuperValu, UNFI, and Albertson's Divisions - Research projects and enhancements - testing in all systems.
- Maintenance - Auditing Cigarette - Tobacco - Grocery - GMHBC - Fresh Category items - Maintain data integrity in in all UNFI Systems - Validating incoming data against quality standards to eliminate irrelevant or unusable information
- Work with Suppliers - Customers to maintain - add new items in UNFI Systems.
- Consistently met deadlines and delivered high-quality work, demonstrating strong commitment to excellence in data management.
Merchandising Assistant - Grocery/Frozen Food/Dairy/Cigarettes
SUPERVALU
08.2002 - 03.2007
- Set up new items in SUPERVALU Buying System.
- Input - maintain pricing and reconcile purchase orders.
- Research and settle vendor disputes through Prompt - ePass.
- Communicated with vendors to answer questions, and resolve issues.
- Established strong vendor relationships to maintain and support business.
- Maintain - correct - supervise category items, including Cigarettes - Tobacco for all of Northern Region.
- Assisted in training new hires in procedures related to merchandising duties.
Administrative Assistant/Customer Service Representative
MediaCom
03.2001 - 08.2002
- Answer phones - perform daily office duties and paperwork, including Recording and Depositing payments and cash.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted in onboarding new employees, providing training and coordinating orientation schedules to ensure a smooth integration into team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided primary customer support to internal and external customers.
Assistant Manager
Shoreline Spur
06.1998 - 05.2001
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies - including handling deposits and cash.
- Supervised day-to-day operations - Evaluated employee performance and conveyed constructive feedback to improve skills - efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Office Assistant/Manager
B & H Marketing
12.1999 - 02.2000
- .Opened and closed location to uphold successful operations strategies and maximize business success. Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Coordinated and scheduled meetings and appointments.
Graphic Designer/Tech Center Coordinator
RE/MAX A-1 Excellence
02.1999 - 12.1999
- Edited and enhanced existing artwork and graphics - designing brochures, flyers, and any graphic needs for multiple real estate agents and MLS.
Education
Bachelor of Fine Arts - Graphic Design
Minnesota State University-Mankato
Mankato, MN08.1994
Skills
Computer Experience
- Macintosh - 15 years
- IBM PC/ Compatible - 38 years
- Proficient in Word, Excel, Powerpoint, Access, Nitro-Pro, Lawson, Papervision, UBS/WBS
- Expert in Buying System - Prompt - SVHarbor - Microsoft Office - Outlook - One Note - NetSearch - CICS - EPass
Team Management
- MediaCom 1 year - B&H Marketing 1 year
Staff Management
- BDQ Lead 4 years - Asst Mgr SA 3 years - Asst Mgr Spur 4 years
Customer Service
- 30 years SA - Spur - B&H Marketing - MediaCom - RE/MAX A-1 Excellence - various UNFI jobs
- Training
- Quality Assurance Specialist
- Attention to Detail
- Expert Problem Solving Skills
- Data Management
- Decision-Making
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Adaptability and Flexibility
- Dependable and Responsible
- Friendly, Positive Attitude
- Flexible and Adaptable
- Self-Directed
- Calm Under Pressure
photofreek9700@hotmail.com, sheila.L.ackerman@UNFI.com
Timeline
Supplier Deduction Dispute Mgmt Specialist
UNFI
08.2021 - Current
Data Specialist II Enterprise Item Mgmt Team - BDQ
SUPERVALU/UNFI
03.2007 - 08.2021
Merchandising Assistant - Grocery/Frozen Food/Dairy/Cigarettes
SUPERVALU
08.2002 - 03.2007
Administrative Assistant/Customer Service Representative
MediaCom
03.2001 - 08.2002
Office Assistant/Manager
B & H Marketing
12.1999 - 02.2000
Graphic Designer/Tech Center Coordinator
RE/MAX A-1 Excellence
02.1999 - 12.1999
Assistant Manager
Shoreline Spur
06.1998 - 05.2001
Bachelor of Fine Arts - Graphic Design
Minnesota State University-Mankato
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