Sheila Ahrens
Sioux City,IA
Summary
Dynamic professional with a strong customer service focus and proven sales acumen at McDonald's. Skilled in staff training and development, I enhanced customer loyalty through exceptional service and streamlined operations. Adept at scheduling and inventory management, I consistently delivered high-quality experiences, fostering a welcoming atmosphere that encouraged repeat visits.
Overview
2027
2027
years of professional experience
Work History
Manager on Duty
McDonald's
- Maintained clean and orderly work station.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Streamlined payment process by efficiently processing cash and credit transactions.
- Maintained a clean and organized work environment, promoting a positive atmosphere for customers.
- Increased customer loyalty through exceptional service that met or exceeded expectations consistently.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring stock availability for menu items.
- Ensured compliance with food safety regulations and sanitation standards consistently.
- Trained new kitchen staff on operational procedures and best practices for efficiency.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Crew Member
McDonald's
- Prepared and assembled food items following safety and quality standards.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness of workstations and dining areas to uphold hygiene standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Service Representative
Pronto
Sioux City, IA
05.2019 - Current
- Assisted customers with inquiries, providing accurate information and timely resolutions.
- Managed customer interactions through various channels, ensuring consistent service quality.
- Adapted to changing product knowledge, enhancing support for diverse customer needs.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
- Trained new staff on procedures and tools, fostering a collaborative learning environment.
- Provided exceptional customer service by assisting customers with fueling and vehicle maintenance inquiries.
- Maintained cleanliness and organization of work areas, enhancing overall customer experience.
- Handled cash transactions accurately, ensuring proper accountability in daily sales reports.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Supported store operations by assisting with stocking shelves and keeping merchandise displays organized and visually appealing.
- Developed rapport with regular customers through friendly interactions during repeat visits, contributing to a welcoming atmosphere at the station.
- Assisted with station opening and closing procedures, ensuring all necessary tasks were completed for smooth operation at the start and end of each day.
- Built trustful relationships with customers to encourage return visits.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Education
High School Diploma -
North High School
Sioux City, IA06-1987
Skills
Customer service focus
Sales and marketing
Staff training and development
Scheduling proficiency
Timeline
Customer Service Representative
Pronto
05.2019 - Current
Manager on Duty
McDonald's
Crew Member
McDonald's
High School Diploma -
North High School