Sheila Albro
VERNON CENTER
Summary
Detail-oriented professional experienced in cake decorating and direct support services. Recognized for training new staff, implementing process improvements, and delivering exceptional customer experiences. Committed to fostering team collaboration and enhancing service quality.
Overview
26
26
years of professional experience
Work History
Cake Decorator
Dutch Ovens
Yorkville, NY
09.2009 - Current
- Designed custom cake decorations to meet client specifications and enhance aesthetic appeal.
- Collaborated with kitchen staff to ensure timely preparation of decorated cakes for events.
- Trained new team members on cake decorating techniques and best practices for efficiency.
- Implemented process improvements that streamlined decorating workflows and reduced waste.
- Managed inventory of decorating supplies, ensuring availability while minimizing excess stock.
- Managed material inventory and ordered new materials when needed.
Direct Support Professional
DDSO
Rome, NY
09.2014 - 05.2021
- Provided direct assistance to individuals with developmental disabilities, promoting independence and personal growth.
- Developed and implemented individualized support plans based on clients' needs and preferences.
- Facilitated communication between clients, families, and interdisciplinary teams to ensure coordinated care.
- Trained new staff on best practices for client support and safety protocols.
- Advocated for clients' rights and access to community resources and services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Restaurant Manager
Caps On The Water
Saint Augustine, FL
01.2000 - 09.2008
- Oversaw daily restaurant operations, ensuring high standards of customer service and food quality.
- Developed training programs for staff, enhancing team performance and service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with kitchen staff to create seasonal menus that aligned with customer preferences.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
- Conducted regular staff evaluations, providing feedback to foster professional development and growth.
Education
Certificate of Technical Studies - Graphic Communications
First Coast Tecnical Institute
Saint Augustine, FLSkills
- Customer service
- Active listening
- Problem resolution
- Strong communication skills
- Visual merchandising
- Quality control
- Photography and presentation
- Production and processing
- Quality control analysis
- Team cooperation
- Critical thinking
Timeline
Direct Support Professional
DDSO
09.2014 - 05.2021
Cake Decorator
Dutch Ovens
09.2009 - Current
Restaurant Manager
Caps On The Water
01.2000 - 09.2008
Certificate of Technical Studies - Graphic Communications
First Coast Tecnical Institute