Sheila Benavente
Riverview,FL
Overview
12
12
years of professional experience
Work History
CLIENT EXPERIENCE SPECIALIST
Ws Audiology
08.2019 - Current
- Changing lives at first contact with clients
- Managing schedules, client information, invoicing, and organizing and participating in local marketing, which can lead up to 10 percent in revenue month to month
- Verifying full medical benefits, to ensure the best pricing for each client
- Making sure our referring providers receive full audiological reports
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Conducted regular follow-ups with clients to ensure continued satisfaction and identify potential areas for improvement.
Front End Team Leader
Sam's Club - Riverview,FL
09.2014 - 06.2019
- Supervised 20 team members to confirm compliance with set procedures and quality requirements
- Most of whom I assisted with onboarding them
- Provided team performance and provided constructive feedback to increase productivity and maintain quality standards
- Conducted and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Collaborating with other department leaders to establish and maintain the best work ethic and customer service within our new and current team members and making sure that they knew their work was definitely not going unnoticed, we would have incentives at the end of each quarter.
Administrative Assistant
Allstate Insurance Agency
08.2012 - 09.2014
- Answered multi-line phone systems, routed calls, delivered messages to staff and greeted visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to about 20 to 35 clients a day, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Scheduled office meetings and client appointments for staff teams.
Education
Certified Medical Assistant Certification & Training -
Florida Career College - Miami
Miami, FL10.2021
Online High School Diploma -
Penn Foster Career School - Scranton, PA
Scranton, PA08.2019
Skills
- Patience and composure
- Exceptional communication
- Sales Support
- Fluent in written and speaking Spanish
- Client Retention Strategies
- Teamwork and Collaboration
- Customer Service
Timeline
CLIENT EXPERIENCE SPECIALIST
Ws Audiology
08.2019 - Current
Front End Team Leader
Sam's Club - Riverview,FL
09.2014 - 06.2019
Administrative Assistant
Allstate Insurance Agency
08.2012 - 09.2014
Certified Medical Assistant Certification & Training -
Florida Career College - Miami
Online High School Diploma -
Penn Foster Career School - Scranton, PA
Similar Profiles
Regina SmithRegina Smith
Customer Service Supervisor at WS Audiology- Hear USACustomer Service Supervisor at WS Audiology- Hear USA
JENNIFER HAGERJENNIFER HAGER
Customer Service Administrator at WS AudiologyCustomer Service Administrator at WS Audiology
Subhasri MitraSubhasri Mitra
Wireless Systems Developer at WS AudiologyWireless Systems Developer at WS Audiology
CHRIS DAVISCHRIS DAVIS
Inventory Controller at WS AudiologyInventory Controller at WS Audiology
Reynaldo FigueroaReynaldo Figueroa
Cleaner at Crunch FitnessCleaner at Crunch Fitness