Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsie Grohn

Kansas City,MO

Summary

A client relations professional with extensive expertise in enhancing customer experiences and ensuring satisfaction. Highly skilled in identifying client needs and providing effective solutions. Known for exceptional teamwork, adaptability, and focus on achieving impactful outcomes.

Overview

6
6
years of professional experience

Work History

Client Experience Specialist

Paul Hood
10.2024 - Current
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Collaborated with cross-functional teams to ensure seamless client experience throughout all touchpoints.
  • Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
  • Represented team during major installation projects and provided project management as dictated by sales team and team needs.

Senior International Freight Specialist

Eshipping
03.2021 - 10.2024
  • Provided training to new team members on best practices in freight management, promoting a consistent approach across the department.
  • Developed customized freight schedules to accommodate unique client needs while maximizing transportation resources.
  • Coordinated shipments across multiple modes of transportation to ensure timely delivery and minimize disruptions.
  • Streamlined communication channels between internal departments and external partners, facilitating seamless coordination throughout the shipping process.

Assistant Manager

Nordstrom Espresso Bar
08.2019 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

GED -

Park Hill
Kansas City, MO

Skills

  • Patience and composure
  • Exceptional communication
  • Sales support
  • Client retention strategies
  • Performance tracking
  • Customer service
  • Attention to detail

Timeline

Client Experience Specialist

Paul Hood
10.2024 - Current

Senior International Freight Specialist

Eshipping
03.2021 - 10.2024

Assistant Manager

Nordstrom Espresso Bar
08.2019 - 03.2021

GED -

Park Hill

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