Sheila Brooks
Cottondale,FL
Summary
Driven by a strong work ethic and integrity, I excelled at Jackson County Lumber, enhancing customer satisfaction through exceptional service. Skilled in customer assistance and adept at managing operations, my leadership at Waffle House improved team performance and compliance. Demonstrating patience and empathy, I consistently achieved results, leveraging my expertise in customer service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Cashier
Jackson County Lumber
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Fork Lift Driver
Dollar Distribution Center
02.2023 - 11.2023
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
Solutions Specialist
Community South Credit Union
08.2020 - 01.2023
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Improved overall progress through working closely with staff members and streamlining processes.
Stocker
Walmart
11.2017 - 01.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Unit Manager
Waffle House
11.2015 - 01.2017
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
Assistant Manager
Tom Thumb
10.2010 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Cottondale High
Cottondale, FL05.2010
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Jackson County Lumber
01.2024 - 08.2024
Fork Lift Driver
Dollar Distribution Center
02.2023 - 11.2023
Solutions Specialist
Community South Credit Union
08.2020 - 01.2023
Stocker
Walmart
11.2017 - 01.2019
Unit Manager
Waffle House
11.2015 - 01.2017
Assistant Manager
Tom Thumb
10.2010 - 11.2015
GED -
Cottondale High
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