Sheila Burke
Westlake,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Case Manager
Cuyahoga County
Cleveland, OH
05.1991 - 06.2023
Peer
B. Riley Sober Home
Cleveland, OH
10.2022 - 01.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted individual meetings with students to assess their current level of understanding and identify areas for improvement.
- Assisted students in developing educational plans that best meet their needs and goals.
Peer Support Specialist
Recovery Resources LLC
Cleveland, OH
09.2022 - 01.2023
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Facilitated individual and group sessions to provide guidance and counseling.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Maintained accurate records of client progress through use of electronic medical record system.
- Participated in continuing education opportunities related to substance use disorders or mental health conditions.
Therapist Ll
Catholic Charities
Cleveland, OH
01.2016 - 06.2017
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Communicated with school personnel, probation officers, psychiatrists, and other professionals regarding client progress.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
- Provided crisis intervention services when needed.
- Utilized a variety of techniques such as cognitive-behavioral therapy and mindfulness practices during sessions.
Realtor
Keller Williams
Westlake, OH
05.2008 - 06.2016
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Assisted clients in obtaining financing options such as mortgages or loans.
Juvenile Probation Officer
Athens County Juvenile Court
Athens, Ohio
06.1993 - 04.1995
- Monitoring juvenile offenders to ensure court-ordered conditions are met.
- Providing guidance, support, and resources to at-risk youth.
- Developing and implementing individualized case plans for juvenile offenders.
- Maintaining detailed records of all interactions with juvenile offenders.
- Collaborating with community partners to provide services to juvenile offenders.
- Attending hearings in juvenile court on behalf of the department.
- Actively engaging with local schools and organizations to create diversionary programs for at-risk youth.
Education
Master of Arts - Social Work
Cleveland State University
Cleveland, OH05.2015
Skills
- Client Advocacy
- Case Management
- Records Management
- Needs Assessment
- Performance Tracking
- Conflict Resolution
- Progress Evaluations Understanding
- Problem-Solving
- Case Needs Assessment
- Court Mandated Reporter
- Progress Evaluations
Certification
- Licensed Social Worker
- Master of Social Work
Timeline
Peer
B. Riley Sober Home
10.2022 - 01.2023
Peer Support Specialist
Recovery Resources LLC
09.2022 - 01.2023
Therapist Ll
Catholic Charities
01.2016 - 06.2017
Realtor
Keller Williams
05.2008 - 06.2016
Juvenile Probation Officer
Athens County Juvenile Court
06.1993 - 04.1995
Case Manager
Cuyahoga County
05.1991 - 06.2023
Master of Arts - Social Work
Cleveland State University
- Licensed Social Worker
- Master of Social Work
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