Sheila Cruz
Salem,OR
Overview
1
1
Language
13
13
years of professional experience
Work History
Patient Care Coordinator
NW Human Services
Salem, Oregon
05.2026 - 06.2026
- Coordinated patient appointments, ensuring timely access to healthcare services.
- Communicated effectively with patients regarding care plans and follow-up procedures.
- Assisted in managing patient records using electronic health record (EHR) systems for accuracy.
- Implemented process improvements that streamlined coordination efforts, enhancing overall efficiency of operations.
- Monitored patient progress and facilitated communication between providers and patients for improved outcomes.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Patient Care Coordinator
NW Rehab Physical Therapy
Salem, OR
05.2025 - 11.2025
- Collaborated with multidisciplinary teams to optimize patient care delivery and resolve issues.
- Developed educational materials to enhance patient understanding of treatment options and resources available.
- Trained new staff on administrative procedures and best practices for patient engagement and support initiatives.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Patient Care Coordinator
Step and Spine Physical Therapy
Salem, OR
08.2024 - 05.2025
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Social Services Assistant
State Of Oregon Child Welfare
Bend, OR
09.2022 - 02.2023
- Conducted assessments to determine eligibility for child welfare services.
- Coordinated with families to develop and implement service plans.
- Monitored case progress and maintained accurate documentation of client interactions.
- Facilitated communication between clients and social workers to ensure service delivery.
Family Advocate
Oregon Child Collation
Mulino, OR
06.2013 - 08.2022
- Facilitated family support services, enhancing engagement and communication with parents and children.
- Developed and implemented individualized family service plans to address unique needs effectively.
- Coordinated resources and referrals for families, improving access to community support systems.
- Conducted workshops on parenting techniques, fostering skill development among caregivers.
Education
GED -
Portland Community College
Portland, OR02-1992
No Degree - Spanish Language And Literature
Portland Community College
Portland, OR01-2018
MOA - Medical Office Assistant
Portland Community College
Portland, OR07-1995
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Languages
Spanish
Professional Working
Timeline
Patient Care Coordinator
NW Human Services
05.2026 - 06.2026
Patient Care Coordinator
NW Rehab Physical Therapy
05.2025 - 11.2025
Patient Care Coordinator
Step and Spine Physical Therapy
08.2024 - 05.2025
Social Services Assistant
State Of Oregon Child Welfare
09.2022 - 02.2023
Family Advocate
Oregon Child Collation
06.2013 - 08.2022
No Degree - Spanish Language And Literature
Portland Community College
GED -
Portland Community College
MOA - Medical Office Assistant
Portland Community College