Sheila Cruz
Salem,OR
Overview
1
1
Language
13
13
years of professional experience
Work History
Patient Care Coordinator
NW Human Services
05.2026 - 06.2026
- Coordinated patient appointments, ensuring timely access to healthcare services.
- Communicated effectively with patients regarding care plans and follow-up procedures.
- Assisted in managing patient records using electronic health record (EHR) systems for accuracy.
- Implemented process improvements that streamlined coordination efforts, enhancing overall efficiency of operations.
- Monitored patient progress and facilitated communication between providers and patients for improved outcomes.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Patient Care Coordinator
NW Rehab Physical Therapy
05.2025 - 11.2025
- Collaborated with multidisciplinary teams to optimize patient care delivery and resolve issues.
- Developed educational materials to enhance patient understanding of treatment options and resources available.
- Trained new staff on administrative procedures and best practices for patient engagement and support initiatives.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Patient Care Coordinator
Step and Spine Physical Therapy
08.2024 - 05.2025
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Social Services Assistant
State Of Oregon Child Welfare
09.2022 - 02.2023
- Conducted assessments to determine eligibility for child welfare services.
- Coordinated with families to develop and implement service plans.
- Monitored case progress and maintained accurate documentation of client interactions.
- Facilitated communication between clients and social workers to ensure service delivery.
Family Advocate
Oregon Child Collation
06.2013 - 08.2022
- Facilitated family support services, enhancing engagement and communication with parents and children.
- Developed and implemented individualized family service plans to address unique needs effectively.
- Coordinated resources and referrals for families, improving access to community support systems.
- Conducted workshops on parenting techniques, fostering skill development among caregivers.
Education
GED -
Portland Community College
Portland, OR02-1992
No Degree - Spanish Language And Literature
Portland Community College
Portland, OR01-2018
MOA - Medical Office Assistant
Portland Community College
Portland, OR07-1995
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Languages
Spanish
Professional Working
Timeline
Patient Care Coordinator
NW Human Services
05.2026 - 06.2026
Patient Care Coordinator
NW Rehab Physical Therapy
05.2025 - 11.2025
Patient Care Coordinator
Step and Spine Physical Therapy
08.2024 - 05.2025
Social Services Assistant
State Of Oregon Child Welfare
09.2022 - 02.2023
Family Advocate
Oregon Child Collation
06.2013 - 08.2022
No Degree - Spanish Language And Literature
Portland Community College
GED -
Portland Community College
MOA - Medical Office Assistant
Portland Community College