Sheila De Leon
McGregor
Summary
Dynamic and results-driven professional with a strong background in customer service and organizational skills. Proven ability to enhance customer loyalty and satisfaction while implementing effective business strategies. Certified in First Aid and CPR with a commitment to ensuring safety.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
40
40
years of professional experience
Work History
Store Associate
Defense Commissary Agency
11.2009 - Current
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
7-11 Co Franchisee
Southland Corporation
03.1998 - 05.2002
- Collaborated with Corporation area manager to resolve any issues and launch new products.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Resolved incidents regarding security with local law enforcement and developed strategies to increase security and reduce crime and theft.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in training team members to maintain high productivity and customer satisfaction.
- Assisted in recruiting and hiring of team members.
- Monitored daily cash discrepancies, inventory shrinkage caused by internal and external theft.
Life Guard/Swim Instructor
City Of Loveland-Youth Program
05.1986 - 10.1987
- Attentively monitored swimmers to identify distress.
- Maintained proficiency in first responder skills such as American Red Cross First Aid and CPR.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided emergency first aid and CPR as needed.
Education
Associate of Arts - Environmental Studies
Tarrant County College
Fort Worth, TX05-2025
Skills
Organization
Customer service
First Aid /CPR American Red Cross Certified 02/2026
Timeline
Store Associate
Defense Commissary Agency
11.2009 - Current
7-11 Co Franchisee
Southland Corporation
03.1998 - 05.2002
Life Guard/Swim Instructor
City Of Loveland-Youth Program
05.1986 - 10.1987
Associate of Arts - Environmental Studies
Tarrant County College