Sheila Devereux
Vero Beach,FL
Summary
Dynamic and accomplished Public Relations Specialist with 35 years of experience working with the public. Skilled team player with strong background in guest focused environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
12
12
years of professional experience
Work History
Server
Arrowwood Resort & Conference
07.2023 - 08.2024
- Managed multiple tables simultaneously while upholding superior service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
VIP Hospitality Host
MBP Productions
05.2022 - 02.2023
- Engaged with multiple teams to achieve superior service outcomes for elite clients.
- Developed strong relationships with guests, leading to increased loyalty and referral rates.
- Assisted in planning exclusive private parties/functions held at the venue by closely working with event coordinators and other key staff members.
- Handled difficult situations calmly and professionally, resolving issues promptly for the satisfaction of all parties involved.
- Implemented effective organizational strategies for managing multiple tasks simultaneously while maintaining a high level of attention to detail.
- Backed up servers by checking on tables and retrieving items for guests.
- Conducted room inspections prior to arrival of VIP guests, ensuring that everything was up-to-par according to standards.
Cook Trainer, Server, Dishwasher
SheBrews Coffee Co
12.2020 - 02.2021
- Cleaned and organized all kitchen workstations and storage areas before and after cooking.
- Ensured that food was stored at the proper temperature as required by food safety regulations.
- Recognized for complimentary seasoning techniques, garnishing, and arranging food creatively.
- Delivered orders on-time with customer satisfaction rating of 100%.
- Established and maintained cordial and professional working relationships with other staff, supervisors, and customers.
- Determined special requests from guests and prepared food accordingly.
Private Home Care Provider
Sheryl Fosberg
08.2018 - 11.2020
- Transported clients to doctor's office, grocery store, and other essential errands.
- Managed household chores through routine house cleaning, meal preparation, and laundry.
- Held friendly conversations with clients to offer companionship and emotional support.
- Administered medications or aided client with self-administration.
- Discussed care problems with the supervisor or case manager to find the best solution.
Administrative Assistant
StressCon Inc
10.2013 - 08.2018
- Supported front office staff by providing word processing of correspondence and reports.
- Answered incoming calls and directed messages to the correct party.
- Worked on special projects, taking the lead on important project initiatives.
- Filed and retrieved documents, introducing more efficient filing system adopted by company.
- Greeted visitors and escorted them to their destinations.
- Organized conferences and special events, including setting up the catering and preparing all supporting materials.
- Utilized QuickBooks to compose, prepare, and edit correspondence and department documents.
- Documented payments and expenses to keep financial records current.
Lead Hostess
PF Changs
09.2012 - 03.2014
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts.
- Observed the dining room to monitor guest satisfaction and provided assistance when needed.
- Met needs of guests by listening to special requests and accommodating them accordingly.
- Answered the phone to take delivery or pickup orders from callers.
- Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food.
- Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions.
- Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs.
Education
BUSINESS DEGREE - COMPUTERS
Wright Business School
Lenexa, KSSkills
- Customer service
- Monitor safety
- Quality assurance and control
- Cleaning and Hygiene
- Organization
- Teamwork
Timeline
Server
Arrowwood Resort & Conference
07.2023 - 08.2024
VIP Hospitality Host
MBP Productions
05.2022 - 02.2023
Cook Trainer, Server, Dishwasher
SheBrews Coffee Co
12.2020 - 02.2021
Private Home Care Provider
Sheryl Fosberg
08.2018 - 11.2020
Administrative Assistant
StressCon Inc
10.2013 - 08.2018
Lead Hostess
PF Changs
09.2012 - 03.2014
BUSINESS DEGREE - COMPUTERS
Wright Business School
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