Sheila Downes
Brooklyn,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Office Manager
Keurig Dr. Pepper Snapple Group
01.2006 - 01.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Customer Service Representative
Mr. Natural
01.2000 - 01.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Clerk
Mr. Natural
06.1997 - 01.2000
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Associate of Applied Science - Nursing
Kingsborough Community College of The City University of New York
Brooklyn, NY05.1997
Skills
- Banking Operations
- Mail Handling
- Advertising Techniques
- Radiation Protection
Timeline
Office Manager
Keurig Dr. Pepper Snapple Group
01.2006 - 01.2023
Customer Service Representative
Mr. Natural
01.2000 - 01.2006
Data Entry Clerk
Mr. Natural
06.1997 - 01.2000
Associate of Applied Science - Nursing
Kingsborough Community College of The City University of New York
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