Sheila Geyer
Chillicothe
Summary
Results driven professional, posts and manages account payments. Proven success building relationships and maintaining work efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Spectrum
Columbus
01.2024 - 08.2024
- Answered customer questions to maintain high satisfaction levels.
- Verified accuracy of billing information prior to processing payments.
- Identified needs of customers promptly and efficiently.
Problem Resolution Specialist
Radial
Groveport
10.2021 - 01.2022
- Made decisions and resolved issues using critical thinking and analytical skills.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Recommended changes or enhancements based on analysis of issue patterns or trends.
Cashier
Kroger
McConnelsville
09.2019 - 08.2021
- Offered customers carry-out service at completion of transaction.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Shift Leader
RR Donnelley
Groveport
06.2018 - 07.2019
- Checked orders for quality and completeness.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Collaborated with management to set performance goals and evaluate progress.
- Maintained cleanliness and organization of the work area to uphold company standards.
General Warehouse Associate
Fed Ex Supply Chain
Groveport
04.2016 - 06.2018
- Assisted in cycle counting activities when requested by supervisors.
- Read orders to verify attributes and quantities of merchandise.
- Placed products on conveyors for final wrapping and shipment.
- Communicated effectively with colleagues and supervisors regarding work assignments.
- Packed and unpacked items, checking breakables before stocking on shelves.
Shift Leader
Greenfield Products LLC.
Greenfield
01.2013 - 04.2016
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed reports and adjusted workflows to realign with targets.
- Monitored inventory levels
- Assisted in training new employees on shift operations.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
High School Diploma -
Logan High School
Logan, OH06-2009
Skills
- Customer service
- Time management
- Attention to detail
- Effective communication
- Inventory management
- Employee training
- Problem-solving
- Data entry proficiency
- Decision-making
- Audit procedures
- Conflict resolution
- Package handling
- Quality assurance
- Communication skills
- Teamwork and cooperation
- Workflow optimization
Timeline
Billing Specialist
Spectrum
01.2024 - 08.2024
Problem Resolution Specialist
Radial
10.2021 - 01.2022
Cashier
Kroger
09.2019 - 08.2021
Shift Leader
RR Donnelley
06.2018 - 07.2019
General Warehouse Associate
Fed Ex Supply Chain
04.2016 - 06.2018
Shift Leader
Greenfield Products LLC.
01.2013 - 04.2016
High School Diploma -
Logan High School