- Youth Development with EAA Young Eagles encouraging young children to get interested in the aviation world and help motivate them to become Pilots
SHEILA HALLORAN
MEDINA
Summary
Dynamic Flight Attendant with Spirit Airlines, recognized for exceptional customer service and strong attention to detail. Proven adaptability in high-pressure situations, ensuring passenger safety and satisfaction. Skilled in team collaboration and effective communication, consistently enhancing the travel experience while maintaining professionalism and reliability.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Spirit Airlines
07.2015 - Current
- Assisted passengers with boarding procedures and safety protocols.
- Provided exceptional customer service during flights, addressing passenger needs promptly.
- Conducted pre-flight safety checks to ensure compliance with regulations and standards.
- Demonstrated emergency equipment usage to passengers, promoting safety awareness.
- Adapted quickly to diverse situations, ensuring a positive travel experience for all guests.
- Collaborated with crew members to maintain efficient cabin operations throughout flights.
- Responded effectively to passenger inquiries, enhancing overall satisfaction and comfort levels..
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Education
Associate of Applied Science - Medical Massage Therapist
Ohio College of Massotherapy
Canton, OH04-1981
Associate of Science - Nutrition
The Ohio State University
Columbus, OH05-1980
Skills
- Customer service
- Consistent work performance
- Strong attention to detail
- Adaptability and flexibility
- Sustained physical performance
- Team collaboration
- Consistent reliability
- Professional appearance
- Verbal and written communication
- Team leadership
- Passenger safety management
- Strong work ethic
Interests
Timeline
Flight Attendant
Spirit Airlines
07.2015 - Current
Associate of Applied Science - Medical Massage Therapist
Ohio College of Massotherapy
Associate of Science - Nutrition
The Ohio State University
Who's Who in Executives and Professionals 1994-1995
In 1993 I was approached by a Who's Who editor about being nominated in the Who's Who for Executives and Professionals. I owned a Health and Wellness Center focusing on treating individuals with muscle and skeletal issues in the Ghent area of Norfolk, VA. I had expanded the business to include a floatation tank along with body wraps and facials to enhance a much needed relaxation and rejuvenation for patients. I had expanded this business from a Therapeutic Massage business to an up and coming center to the local area. We had a good reputation with getting referrals from Doctor's, Surgeons, and Sports Medicine Therapists. It was a labor of love for me and to this day I follow the protocol of Health and Nutrition.