Sheila Hand

Answering the phones, collections, sales, customer service, assisting the sales manager, meeting with vendors,

• Coordinated office activities to enhance workflow efficiency and communication.
• Maintained office supplies inventory and ordered materials as needed.
• Developed and implemented filing systems for improved document organization.
• Communicated with vendors to ensure timely service delivery and support.
• Responded promptly to customer inquiries via phone or email.
• Performed additional tasks assigned by senior management staff.
• Collected and coded various documents to prepare for filing, storage, and processing.
• Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
• Greeted visitors in a professional manner, provided assistance as required.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Used judgment and initiative in handling confidential matters and requests.

• Managed regional operations for retail locations across multiple state
• Oversaw inventory management to ensure product availability and accuracy. Oversaw employee performance, making schedules, hiring and firing. Membership Approval. Opening and closing the stores. Collections, customer service, complaints.
• Managed regional operations for retail locations across multiple states.
• Oversaw inventory management to ensure product availability and accuracy.
• Implemented marketing strategies to promote new film releases and events.
• Coordinated staff schedules to optimize coverage during peak hours.
• Conducted performance reviews to support employee development and engagement.
• Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
• Managed regional operations including inventory control, staffing levels, logistics, customer service.
• Created and maintained relationships with key customers in the region.
• Handled human resource concerns and established plans to handle issues consistently and efficiently.
• Monitored team progress towards achievement of goals and objectives set forth by executive management.
• Resolved conflicts between customers and employees within the region.
• Evaluated customer feedback and adjusted company processes accordingly.
• Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
• Maximized branch revenue by optimizing daily operations.
• Hired talented, trainable team members, and drove new business strategies to grow revenues.
• Mentored team members by demonstrating best practices for sales and customer service.
• Cultivated positive rapport with associates and team leadership.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet job requirements.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.