Sheila Harlow
Arkoma,OK
Summary
Dynamic Assistant Manager at McDonald's Restaurant with a proven track record in enhancing customer relations and team motivation. Skilled in staff training and development, I successfully implemented promotional campaigns that boosted sales. Adept at employee scheduling and workload management, I fostered a collaborative environment that improved service quality and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's Restaurant
Fort Smith, AR
04.2021 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained new staff on procedures and customer service standards.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented promotional campaigns, enhancing customer engagement and sales.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Conducted regular team meetings to communicate goals and performance feedback.
- Assisted in scheduling staff shifts to optimize labor costs and coverage.
- Evaluated process efficiencies, recommending improvements for operational workflows.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Home Health Caregiver
Gregory Kistler Center
Fort Smith, AR
01.2016 - 03.2021
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and documented patient health status, reporting changes to healthcare professionals.
- Administered prescribed medications and maintained accurate medication records.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Provided companionship and emotional support, enhancing overall well-being of clients.
- Trained new caregivers on best practices for client care and safety protocols.
- Implemented improved communication strategies to facilitate better client-family interactions.
- Conducted regular assessments to identify client needs and adjust care plans accordingly.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Assisted patients with daily living activities, improving their overall quality of life.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Provided mobility assistance such as walking and regular exercising.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
Home Health Aide
PRN Healthcare
Fort Smith, AR
04.2013 - 01.2016
- Provided personal care assistance, enhancing comfort and dignity for clients in their homes.
- Assisted with daily living activities, ensuring client safety and well-being during all tasks.
- Monitored vital signs and reported changes in client health to healthcare professionals promptly.
- Developed personalized care plans tailored to individual needs and preferences of clients.
- Maintained accurate documentation of client progress, adhering to regulatory requirements consistently.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients effectively.
- Trained new aides on best practices for patient care and safety protocols efficiently.
- Implemented infection control procedures, promoting a safe environment for clients and staff members.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
Fort Smith, AR
05.2000 - 06.2013
- Assisted patients with daily living activities, ensuring comfort and safety throughout rehabilitation process.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient care areas, supporting a safe environment.
- Documented patient progress and care provided in accordance with established protocols.
- Collaborated with multidisciplinary team to develop personalized care plans for optimal recovery outcomes.
- Educated patients and families on post-discharge care instructions, enhancing understanding of rehabilitation goals.
- Supported nursing staff in administering treatments and therapies, fostering efficient workflow within the unit.
- Implemented infection control measures, contributing to improved patient health and safety standards.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with diverse needs.
- Enhanced patient recovery by implementing personalized rehabilitation plans and monitoring progress.
- Empowered patients through effective communication about their conditions, treatment options, goals, expectations.
- Provided hands-on assistance during physical therapy sessions as needed, supporting therapists in achieving desired outcomes.
- Demonstrated compassionate patient-centered care while maintaining professional boundaries during challenging situations.
- Delivered high-quality patient care, adhering to facility standards and nursing best practices.
- Facilitated smooth transitions from acute care settings, coordinating effectively with other healthcare providers.
- Contributed to a positive rehab environment by fostering strong relationships with colleagues and patients alike.
- Maintained accurate documentation of patient progress, ensuring continuity of care throughout the rehabilitation process.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
High School Diploma -
Arkoma
Arkoma, OK05.1984
Skills
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Employee scheduling
- Recruiting and interviewing
Certification
CPR
Timeline
Assistant Manager
McDonald's Restaurant
04.2021 - Current
Home Health Caregiver
Gregory Kistler Center
01.2016 - 03.2021
Home Health Aide
PRN Healthcare
04.2013 - 01.2016
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
05.2000 - 06.2013
High School Diploma -
Arkoma