Sheila Heyward
Hampton,GA
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
11
11
years of professional experience
Work History
Operations Support Specialist
AFCO Direct | Truist Bank
03.2024 - 11.2025
- Processed new loan contracts and maintained accurate policy records.
- Managed daily finance checks and outgoing correspondence.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Executed ACH transactions, ensuring timely and compliant fund transfers.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Conducted regular audits of operational procedures for compliance with industry regulations and company policies, mitigating potential risks before they escalated into larger issues.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Led initiatives to improve workflow efficiency, resulting in reduced turnaround times for administrative tasks.
Billing Coordinator
Accelerated Business Solutions LLC
11.2022 - 11.2023
- Entered and verified new customer contracts, including meter billing.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Used data entry skills to accurately document and input statements.
- Coordinated monthly financial reporting, collaborating with finance team to reconcile discrepancies.
- Managed end-to-end billing processes, ensuring accuracy and timely invoicing for client accounts.
Warranty Accounting Specialist
Off Lease Only, LLC
04.2020 - 11.2022
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed warranty refunds for banks, lien holders, and credit unions.
- Verified customer authorization and maintained electronic documentation.
- Collaborated with cross-functional teams to streamline invoicing processes, enhancing operational efficiency.
- Analyzed financial data to identify discrepancies and implemented corrective measures to improve reporting accuracy.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Contacted customers to immediately find resolutions for escalated issues.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Transportation Dispatch Coordinator
FLD Inc.
07.2016 - 04.2020
- Coordinated logistics and negotiated transport with haulers, brokers, and auction sites.
- Managed vendor relationships and secured cost-effective service rates.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
Auto Claims Processor
Sixt Car Rental
06.2014 - 07.2016
- Inspected vehicle damage and processed insurance claims.
- Negotiated settlements with third parties.
- Maintained detailed documentation and cost estimates to support claim approval.
- Processed auto claims efficiently, ensuring accuracy and adherence to company policies.
- Reviewed and analyzed claim documentation to determine eligibility for coverage.
- Maintained professional relationships with insurance agents, facilitating smooth communication throughout the claim process.
- Managed a high volume of claims, ensuring accurate documentation and proper followup.
- Contributed ideas in team meetings to continuously improve department efficiency and the overall claims process.
- Updated policyholder information accurately, maintaining up-to-date records on each individual case.
- Provided prompt responses to customer inquiries regarding their claims status or coverage details.
- Negotiated appropriate settlements with claimants, keeping the company''s financial interests in mind at all times.
Skills
- Data entry and 10-key
- Problem-solving
- Customer service
- Computer proficiency and Microsoft office
- Billing systems and software
- Insurance verification
- Invoice processing
- Account reconciliation
- Scheduling
- Audit reporting
- Attention to detail
- Multitasking Abilities
- Mailroom equipment operation
- Check processing
- Loans
- Account coding specialist
- Ledger and balance sheet entry
Timeline
Operations Support Specialist
AFCO Direct | Truist Bank
03.2024 - 11.2025
Billing Coordinator
Accelerated Business Solutions LLC
11.2022 - 11.2023
Warranty Accounting Specialist
Off Lease Only, LLC
04.2020 - 11.2022
Transportation Dispatch Coordinator
FLD Inc.
07.2016 - 04.2020
Auto Claims Processor
Sixt Car Rental
06.2014 - 07.2016