Sheila Lehner-Camerota

Work History

Cheesecake Factory Inc

01.2014 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.

Carrier Corporation

06.2007 - 11.2011

Generated system concepts to satisfy product requirements.
Evaluated final product's overall performance, reliability and safety.
Coordinated with other departments such as procurement, logistics, and quality control to streamline interdepartmental communication and collaboration efforts effectively.
Collaborated with cross-functional teams to identify opportunities for cost reduction, achieving significant savings without compromising on quality.
Developed engineering solutions for complex technical problems, enhancing overall system performance and reliability.
Evaluated existing systems for energy efficiency improvements, leading to decreased operating costs while maintaining environmental responsibility.
Improved product quality with the development of robust testing procedures and implementation of corrective actions.

Kitty Hoynes Restaurant And Pub

07.1999 - 11.2006

Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.

What's Your Beef Restaurant

07.1989 - 07.1999

Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Increased restaurant revenue by upselling menu items and promoting daily specials.
Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
Trained new staff on restaurant operations and policies to strengthen performance.