Sheila Martinez

Received incoming calls and assisted customers with numerous variety of financial requests. Including different plan options, took payments, informed them of billing information. Answered any questions or concerns per their accounts. Accommodated and received vital personal information regarding requesting a loan. Escalated to various departments as needed. Trained new customer service representatives once released from classroom.

Received incoming calls, programmed cable, phone data, took payments. Assisted customers with any questions or concerns on their accounts. Received and collected all billing information and payments, offered upgrades to current services. Troubleshooted on diverse electronic equipment. Trained new customer service representatives.

Received incoming and maintained accurate records of all dispatched calls. Updated and logged pertinent and detailed records in a electronic database. Monitored personal and business security. Handled large incoming call volume in a timely manner. Dispatched emergency personnel on medical, fire and EMS.

Trained new dispatchers.