Sheila McMullen
Allen
Summary
Results-driven Billing Manager with expertise in accounts receivable management and process improvements. Known for meticulous attention to detail and exceptional communication skills, consistently enhancing billing operations and staff performance.
Overview
23
23
years of professional experience
Work History
Billing Manager
Jonesville Healthcare PLLC
Jonesville, MI
04.2019 - Current
- Oversaw billing operations, ensuring accuracy and compliance with healthcare regulations.
- Implemented process improvements that enhanced efficiency in billing cycle management.
- Trained and mentored billing staff on best practices and software utilization.
- Managed accounts receivable, resolving discrepancies to maintain financial integrity.
- Analyzed billing data to identify trends, improving revenue cycle performance.
- Reviewed billing problems, researched issues, and resolved concerns.
Practice Manager
Jonesville Healthcare PLLC
Jonesville, MI
08.2003 - 04.2019
- Streamlined operations by implementing efficient scheduling processes for patient appointments.
- Enhanced patient care coordination through effective communication with healthcare providers and administrative staff.
- Developed and maintained practice budget, ensuring financial accountability and resource allocation.
- Led team training sessions focused on compliance with healthcare regulations and best practices.
- Optimized workflow by integrating electronic health record systems, improving data accuracy and accessibility.
- Fostered a collaborative work environment, mentoring staff to enhance performance and patient satisfaction.
- Analyzed operational metrics to identify areas for improvement, driving strategic initiatives for practice growth.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Associate of Science - Licensed Practical Nurse
Jackson College
Jackson, MI06-1994
High School Diploma -
Reading High
Reading,MI05-1985
Skills
- Accounts receivable management
- Collections experience
- Claims processing
- Staff training
- Cash flow forecasting
- Payment posting
- Willing to learn
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Self motivation
- Insurance verification
- Interest calculations
- Collections
- Denial management
- Medical billing expertise
- Invoice processing
Timeline
Billing Manager
Jonesville Healthcare PLLC
04.2019 - Current
Practice Manager
Jonesville Healthcare PLLC
08.2003 - 04.2019
Associate of Science - Licensed Practical Nurse
Jackson College
High School Diploma -
Reading High