Sheila Mullins
New Bern,NC
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
13
13
years of professional experience
Work History
Front desk receptionist
Mandala Yoga Center
Swansboro, NC
06.2024 - Current
- Handle all incoming calls- primary point of contact
- Customer service including answering phones
- Handle point of sale transactions (credit and cash)
- Schedule appointments
- Maintain retail floor
- Administrative task
- Strong communication and organizational skills
- Knowledge of Microsoft Word, Excel, PowerPoint
Administrative assistant
Maready Associates Inc- Real Estate Appraisers
Swansboro, NC
03.2024 - 06.2024
- (Temporary position)
- Customer Service including answering phones
- Administrative task including data entry of appraisals once appraiser had completed their review
- Schedule appointments
- Maintained all files
- Knowledge of Microsoft Word, Excel, PowerPoint
Senior Management Underwriting desk
Prosperity Home Mortgage
Remote, NC
11.2019 - 01.2023
- Understanding of all underwriting guidelines �� Conventional, FHA, VA, USDA
- Knowledge of Encompass
- Monitor, respond, and track incoming loan scenarios from sales and operations staff
- Review and calculate income from personal borrower tax returns
- Oversee production of team members to ensure meeting customer service and quality requirements
Operations Manager
Prosperity Home Mortgage
Chantilly, VA
02.2013 - 11.2019
- Oversaw the production of all levels of underwriting including loan set up, processing, credit underwriting, and closing.
- Strategized process improvements to ensure completed task on schedule.
- Monitored teams for quality assurance and service level agreement requirements.
- Moving to the New Bern, NC area
Education
Bachelor of Science - Business Administration
Strayer University
Manassas, VA06-1997
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Oral and writing communication
- Filing
- Work prioritization
Timeline
Front desk receptionist
Mandala Yoga Center
06.2024 - Current
Administrative assistant
Maready Associates Inc- Real Estate Appraisers
03.2024 - 06.2024
Senior Management Underwriting desk
Prosperity Home Mortgage
11.2019 - 01.2023
Operations Manager
Prosperity Home Mortgage
02.2013 - 11.2019
Bachelor of Science - Business Administration
Strayer University