Sheila Natal
Buffalo
Summary
Dynamic and results-driven professional with extensive experience at Hard Rock Casino Seminole, excelling in staff oversight and customer engagement. Proven ability to enhance operational efficiency and resolve conflicts effectively, ensuring compliance with gaming regulations while fostering a welcoming environment. Skilled in training and developing team members to achieve exceptional service standards.
Overview
6
6
years of professional experience
Work History
Dual Rate Supervisor
Hard Rock Casino Seminole
Hollywood
11.2021 - 04.2024
- Supervised daily operations and staff activities in casino environments.
- Trained team members on customer service and operational procedures.
- Resolved guest inquiries and complaints promptly and professionally.
- Monitored inventory levels of gaming supplies and equipment.
- Monitored staff performance to ensure adherence to company policies and procedures.
Dual Rate Table Games Dealer
Seneca Buffalo Creek Casino
Buffalo
11.2017 - 11.2021
- Dealt cards for table games, ensuring fair play and adherence to rules.
- Engaged with players, fostering a welcoming and enjoyable gaming experience.
- Monitored game progress, identifying and resolving issues swiftly.
- Conducted transactions accurately, managing chips and cash efficiently.
- Enforced gaming regulations, maintaining compliance with state requirements.
- Collaborated with team members to ensure smooth game operations.
- Assisted in training new dealers on game procedures and customer service skills.
Education
High School Diploma -
Mckinley High School
Buffalo, NY06-2017
Skills
- Staff oversight
- Game regulation
- Customer engagement
- Inventory management
- Operational training
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Casino management
- Policy enforcement
- Greeting guests
- Transaction documentation
- Multitasking
- Workflow coordination
- Adaptability and flexibility
- Decision-making
Languages
English
Professional
Timeline
Dual Rate Supervisor
Hard Rock Casino Seminole
11.2021 - 04.2024
Dual Rate Table Games Dealer
Seneca Buffalo Creek Casino
11.2017 - 11.2021
High School Diploma -
Mckinley High School