SHEILA OROZCO
Long Beach,CA
Summary
Proven professional with extensive experience as a Tax Preparer at Liberty Tax Service, demonstrating exceptional confidentiality and customer service skills. Expert in leveraging financial analysis and problem-solving abilities to enhance accuracy and efficiency in tax preparation, significantly minimizing audit risks. Skilled in fostering client trust and streamlining office operations through effective communication and organizational talents. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
LARRY H PARKER
350 E SAN ANTOINIO DRIVE LONG BEACH, CA 90807
10.2019 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Tax Preparer
GATE WAY SERVICES
181 W MANCHEASTER AVE, LOS ANGELES 90003
01.2017 - 05.2018
: Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
: Analyzed financial records to verify accuracy of tax returns.
- Identified potential audit red flags to minimize risk of IRS audits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Implemented time-saving software tools to automate portions of the tax preparation process, increasing productivity.
Tax Preparer
Liberty Tax Service
225 W ANAHEIM STREET WILMINGTON CA 90744
01.2013 - 04.2015
: MAINTAINED HIGH LEVELS OF CONFIDENTIALITY WHEN DEALING WITH SENSITIVE CLIENT INFORMATION, FOSTERING TRUST AND LOYALTY AMONG CLIENTS.
: ANALYZED FINANCIAL RECORDS TO VERIFY ACCURACY OF TAX RETURNS.
: PROVIDED EXCEPTIONAL CUSTOMER SERVICE DURING PEAK TAX SEASON BY REMAINING CALM UNDER PRESSURE AND ADDRESSING CLIENT CONCERNS PROMPTLY AND PROFESSIONALLY.
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
Timeline
Front Desk Receptionist
LARRY H PARKER
10.2019 - 01.2022
Tax Preparer
GATE WAY SERVICES
01.2017 - 05.2018
Tax Preparer
Liberty Tax Service
01.2013 - 04.2015