Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Pendergrast

Murfreesboro,TN

Summary

Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.

Overview

12
12
years of professional experience

Work History

Community Manager

Freeman Webb Company
Murfreesboro, TN
06.2013 - Current
  • Developed and implemented strategies to increase community engagement.
  • Responded to customer inquiries in a timely manner.
  • Analyzed user feedback and identified areas of improvement.
  • Created content for social media platforms to engage the community.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Improved NOI through rent growth and expense management.
  • Developed and enforced community guidelines to maintain a positive environment.

Retention Customer Service Representative

Verizon Wireless
Murfreesboro, TN
06.2012 - 05.2013
  • Answered incoming customer inquiries via phone, email and live chat.
  • Provided customers with product and service information.
  • Verified customer information and processed orders accurately.
  • Resolved customer complaints promptly and professionally.
  • Informed customers of deals and promotions.
  • Identified customer needs to upsell products or services.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Escalated unresolved issues to the appropriate department for further investigation.

Education

CAM - Multifamily

National Apartment Association
Nashville, TN
01-2024

Skills

  • Daily operations oversight
  • Property tours and inspections
  • Income and expense management
  • Financial budgeting and reporting
  • Community marketing
  • Amenities expertise
  • Interior renovations
  • Tenant and eviction laws
  • Payment management
  • Content creation
  • Property inspections
  • Staff management
  • Active listening
  • Property safety
  • Time management
  • Conflict handling
  • Team collaboration
  • Relationship building
  • Maintenance oversight
  • Employee recruitment

Timeline

Community Manager

Freeman Webb Company
06.2013 - Current

Retention Customer Service Representative

Verizon Wireless
06.2012 - 05.2013

CAM - Multifamily

National Apartment Association
Sheila Pendergrast