Sheila Rivera-Contreras
Madera
Summary
My objective is to provide services using my skills, abilities, knowledge, and experiences. I hope to gain more experience and knowledge.
Overview
8
8
years of professional experience
Work History
Cashier
Front End
Madera, CA
12.2023 - Current
- Managed cash register operations ensuring accuracy and efficiency.
- Provided exceptional customer service resolving inquiries promptly.
- Assisted new team members on point-of-sale systems and procedures.
- Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
- Assisted customers in locating products and resolving inquiries, enhancing overall satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Supervisor
Engineering Department
Fresno, CA
05.2022 - Current
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Mentored junior staff on engineering processes and best practices.
- Streamlined project workflows, enhancing team efficiency and productivity.
- Implemented process improvements, reducing downtime and increasing output consistency.
Early Childcare Assistant
Counselor
Madera, CA
07.2017 - 07.2019
- Assisted in planning and implementing age-appropriate activities for children.
- Supported classroom management by fostering a positive learning environment.
- Collaborated with lead educators to develop individualized care plans for children.
- Monitored children's progress, providing feedback to parents on developmental milestones.
Education
High School Diploma -
Madera High School
Madera, CA06-2032
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Dependable, Responsible, Creative, Optimistic, Helpful, friendly
- Strong comunication skills,energetic social skills
- Enjoy
working in collaboration with others, reading skills & writing skills - Leadership skills through assisting others through out task and obstacle
- Fluently speaks English and Spanish
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer relations
- Written and verbal communication
- Order taking
- Refunds and exchanges
- Product knowledge
- Order packaging
- Purchase assistance
- Order verification
- Reports and documents
- Fraud prevention awareness
- Identification checks
Timeline
Cashier
Front End
12.2023 - Current
Supervisor
Engineering Department
05.2022 - Current
Early Childcare Assistant
Counselor
07.2017 - 07.2019
High School Diploma -
Madera High School