Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Rivera-Contreras

Madera

Summary

My objective is to provide services using my skills, abilities, knowledge, and experiences. I hope to gain more experience and knowledge.

Overview

8
8
years of professional experience

Work History

Cashier

Front End
12.2023 - Current
  • Managed cash register operations ensuring accuracy and efficiency.
  • Provided exceptional customer service resolving inquiries promptly.
  • Assisted new team members on point-of-sale systems and procedures.
  • Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
  • Assisted customers in locating products and resolving inquiries, enhancing overall satisfaction.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Supervisor

Engineering Department
05.2022 - Current
  • Oversaw daily operations, ensuring adherence to safety and quality standards.
  • Mentored junior staff on engineering processes and best practices.
  • Streamlined project workflows, enhancing team efficiency and productivity.
  • Implemented process improvements, reducing downtime and increasing output consistency.

Early Childcare Assistant

Counselor
07.2017 - 07.2019
  • Assisted in planning and implementing age-appropriate activities for children.
  • Supported classroom management by fostering a positive learning environment.
  • Collaborated with lead educators to develop individualized care plans for children.
  • Monitored children's progress, providing feedback to parents on developmental milestones.

Education

High School Diploma -

Madera High School
Madera, CA
06-2032

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Dependable, Responsible, Creative, Optimistic, Helpful, friendly
  • Strong comunication skills,energetic social skills
  • Enjoy
    working in collaboration with others, reading skills & writing skills
  • Leadership skills through assisting others through out task and obstacle
  • Fluently speaks English and Spanish
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Refunds and exchanges
  • Product knowledge
  • Order packaging
  • Purchase assistance
  • Order verification
  • Reports and documents
  • Fraud prevention awareness
  • Identification checks

Timeline

Cashier

Front End
12.2023 - Current

Supervisor

Engineering Department
05.2022 - Current

Early Childcare Assistant

Counselor
07.2017 - 07.2019

High School Diploma -

Madera High School

Similar Profiles

CREATE PROFILE