Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Rodriguez

Miami,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Pullman Hotel
12.2022 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Monitored hotel's budget and financial records.
  • Implemented marketing and promotional initiatives to increase occupancy.

Travel Sales Agent

TravelClick
08.2019 - 05.2020
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Education

Associate of Science - Professional Pilot Technology

Miami Dade College
Miami, FL
03.2024

Skills

  • Safety and Security Procedures
  • Room Assignments
  • Report Generation
  • Front Office Support
  • Registration Processing
  • Credit and Cash Payments
  • Automated Telephone Systems
  • Marketing
  • Customer Service

Timeline

Front Desk Agent

Pullman Hotel
12.2022 - Current

Travel Sales Agent

TravelClick
08.2019 - 05.2020

Associate of Science - Professional Pilot Technology

Miami Dade College

Similar Profiles

CREATE PROFILE
Sheila Rodriguez