Sheila Sanner
East Palestine,OH
Summary
Professional Secretary with over 14 years of experience managing daily administrative support tasks and operations in the drug testing industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Secretary
D D T A Services Inc
East Palestine, OH
05.2005 - 03.2020
- Provided clerical support to hundreds of company employees by copying, faxing and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered and directed calls using multi-line switchboard.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Entered drug and alcohol data into excel system and updated customer contacts, personal and test result information to keep records current.
- Developed correspondence letters, memos and emails.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Education
High School Diploma -
Beaver Falls Area Senior High School
Beaver Falls, PA05.1974
Skills
- Multi-line phone systems
- Database maintenance
- Organization
- Keyboarding skills
- Data Entry
- Mailing
- Sorting/filing
- Collections for random drug/alcohol testing
Certification
Drug and alcohol technician (DOT and non-DOT)
Timeline
Secretary
D D T A Services Inc
05.2005 - 03.2020
High School Diploma -
Beaver Falls Area Senior High School