Sheila Stofa
NORTHVILLE,NY
Summary
Results-driven District Manager with expertise in training, coaching, and operations management. Proven ability to enhance team performance and foster collaborative environments, driving superior customer relations and conflict management.
Overview
26
26
years of professional experience
Work History
District Manager
Dunkin Donuts
Amsterdam, NY
02.2000 - Current
- Supervised operational activities at seven locations, guaranteeing alignment with established company standards and policies.
- Facilitated training sessions for management teams, focusing on performance enhancement and superior customer service delivery.
- Evaluated transaction data and loss prevention metrics to identify trends and mitigate risks.
- Cultivated a collaborative environment by enhancing communication between store managers and team members.
- Administered pricing databases to maintain data integrity and uniformity across multiple platforms.
- Evaluated training effectiveness through assessments and feedback mechanisms.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Analyzed and evaluated quality systems through audits, guaranteeing alignment with both internal guidelines and external compliance requirements.
Store Manager
Dunkin Donuts
Amsterdam, NY
07.2009 - 02.2020
- Fostered a positive work environment, mentoring staff to improve employee engagement and retention rates.
- Oversaw cash handling procedures, ensuring compliance with financial regulations and minimizing discrepancies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Some College (No Degree) - Business Management
Ashford University
San Diego, CASkills
- Training and coaching
- Operations management
- Customer relations
- Team development
- Multi-unit management
- Team leadership
- Leadership development
- Report preparation
- Policy enforcement
Timeline
Store Manager
Dunkin Donuts
07.2009 - 02.2020
District Manager
Dunkin Donuts
02.2000 - Current
Some College (No Degree) - Business Management
Ashford University