Summary
Overview
Work History
Education
Skills
Websites
Timeline
Receptionist

Sheila Taylor

IT Training Specialist
Stockton,CA

Summary

A highly organized and skilled professional instructor with experience providing exceptional customer service and technical/administrative support in corporate environments. As a self-motivated professional, I strive to meet and beat project/task related time-limits while juggling multiple tasks within established deadlines with quality being the primary objective. I possess top-notch interpersonal communication skills and the ability to establish respectful and amicable rapport with executives, administrators and customers. I also develop trusting relationships with children while ensuring respect. I am an experienced Training Specialist with a 7-year record of success in Technical instruction and support. Focus on developing effective training programs. Looking to leverage 38 years in IT Support to take on a dynamic role.

Overview

30
30
years of professional experience

Work History

IT Lead Applications Training Specialist

WellSpace Health
04.2022 - Current
  • Trained and mentored [500+] new personnel hired to fulfill various roles.
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Coordinated administrative functions necessary to deliver and document training programs.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.

EHR Training Specialist

Community Psychiatry/Mindpath Health
01.2020 - Current
  • Utilized approved course workflows and implemented techniques to address various adult learning styles
  • Design, coordinate and deliver training for new and established clinical and operational staff in the Nextgen EHR and Practice Management systems (including prescribers, therapists, front office and other clinical staff)
  • Served as an on-going resource to staff in using the EHR and Practice Management systems
  • Created and maintained a training library of reference materials for staff
  • Provided tier 1 and 2 level support for all NextGen users
  • Identified, troubleshoot and resolved issues within the PM and EHR applications
  • Triaged support requests to appropriate team members beyond technical scope to Nextgen analyst for resolution
  • Served as liaison for IT to assist in troubleshooting and resolving issues
  • Continual development of curriculum and methods of delivery
  • Served as primary instructor for new trainer hires
  • Managed trouble tickets to resolution or coordinate 1x1 training with clinicians and staff as needed.

EHR Training Specialist

WellSpace Health
11.2017 - 01.2020
  • Coordinated and completed training of new clinical and operational staff on the EHR and practice management systems (including Providers, Nurses, MAs and other clinical staff)
  • Served as an on-going resource to clinic staff in using the EHR, Patient Portal, and Practice Management systems
  • Created and maintained a training library of reference materials for staff
  • Provided tier 1 level support for all NextGen users including password resets, user setup/deactivations, and other general issues
  • Troubleshooting and resolving issues with EPM and EHR
  • Refered calls beyond technical scope to EPM, EHR managing partners or vendors
  • Served as the liaison between staff and vendors for reported issues
  • Triaged support requests to appropriate team members or to external resources
  • Serveed as liaison for IT to assist in troubleshooting and resolving issues
  • Built relationships with external vendors in order to facilitate training and implementation of upgrades and new modules.

EHR Training Coordinator

Robert Half Technologies at Golden Valley Health Centers
06.2016 - 01.2017
  • Trained doctors, nurses and other clinical staff to use the Nextgen electronic medical records system used within the clinics
  • Utilized approved course curriculum and implemented techniques to address various adult learning styles
  • Blended lectures with hands-on demonstration of programs
  • Developed, designed and implemented course presentations for training providers and other clinicians on the electronic medical records system
  • Taught elbow-to-elbow using a hands-on teaching approach
  • Provided “go-live” support at various clinic locations; extensive travel involved
  • Served as customer service agent providing ongoing support for practitioners and medical staff
  • Hosted discussions and demonstrations of application use and features
  • Participated in database testing for scheduled software upgrades
  • Created Excel reporting tool utilizing vlookup functionality for tracking resource utilization and instructor productivity.

Project Coordinator

Taos at Box
05.2015 - 09.2015
  • Responsible for providing professional services with emphasis on daily communication and coordination to procure and deliver storage equipment for local internal provisioning
  • Assigned, updated, and managed multiple procurement requests using Jira for new work assignments and other various internal applications
  • Managed aspects of the supply chain from inception of customer order and internal demand, through final product distribution, with overall responsibility of procurement, logistics, and inventory management
  • Effectively problem-solved all requisition, purchase order, logistics, and inventory issues
  • Created and reviewed new Jira tickets for accuracy and completeness
  • These tickets initiated an ordering sequence of equipment approved during the previous quarterly budget process
  • Requested quotes and created purchase requisitions for the desired equipment.

Education

Bachelor of Arts - Journalism

UCLA
Westwood, CA

Skills

  • Classroom experience
  • Classroom expertise
  • Online training experience
  • Finance

Timeline

IT Lead Applications Training Specialist

WellSpace Health
04.2022 - Current

EHR Training Specialist

Community Psychiatry/Mindpath Health
01.2020 - Current

EHR Training Specialist

WellSpace Health
11.2017 - 01.2020

EHR Training Coordinator

Robert Half Technologies at Golden Valley Health Centers
06.2016 - 01.2017

Project Coordinator

Taos at Box
05.2015 - 09.2015

Bachelor of Arts - Journalism

UCLA
Sheila TaylorIT Training Specialist