Sheila Tunick
Trucept
San Diego,CA
20
years of professional experience
Experienced operations leader with a record of improving workflow consistency, staff performance, and service quality through strong team leadership, process improvement, and conflict resolution.
Work History
Operations Manager
10 Years 1 Month- Managed staff performance, scheduling, and workload distribution to support smooth departmental execution.
- Refined procedures to reduce delays, improve accuracy, and strengthen operational compliance.
- Led daily operations to improve workflow consistency, service quality, and cross-functional coordination.
- Coordinated vendor, client, and internal communications to resolve issues and maintain service continuity.
Branch Manager
2 Years 3 Months- Directed branch operations to align staffing, client service, and recruitment activities with performance goals.
- Managed client relationships, resolving service issues and strengthening retention through responsive account support.
- Led branch staff development, coaching recruiters and coordinators on performance expectations and service standards.
- Oversaw recruiting workflows, ensuring qualified candidate placement and timely fulfillment of open orders.
- Improved scheduling efficiency by balancing workload, priorities, and urgent client requests.
Vice President
7 Years- Led executive planning sessions to prioritize initiatives and resource allocation.
- Directed cross-functional strategy to align operations with organizational growth priorities.
- Oversaw departmental performance, ensuring consistency with business objectives and policies.
- Strengthened stakeholder relationships through clear communication and timely decision support.
- Evaluated operational workflows and implemented process improvements to increase efficiency.
- Mentored leadership team members to improve accountability and execution.
- Approved high-impact decisions while managing risk, compliance, and organizational standards.
Education
Associate of Arts
Skills
Operational management
Operational efficiency
Process optimization
Planning and implementation
Performance tracking
Efficiency improvement
Team leadership
Conflict management
Staff training
Conflict resolution
Team supervision
Problem-solving
Employee motivation
Timeline
Operations Manager
Trucept
05.2009 - 06.2019Read More
Branch Manager
Kelly Services
12.2006 - 03.2009Read More
Vice President
Judlind
04.1999 - 04.2006Read More
Brooklyn College
Associate of Arts
Read More