Sheila Ware
Guru Gutter Cleaning
Meansville,GA
1
Certification
26
years of professional experience
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service. Skilled in legal document preparation, case management, and providing exceptional support to legal professionals. Known for reliability, adaptability, and maintaining high standards in all tasks.
Work History
Office Coordinator
1 Year 2 Months- Answered and managed incoming and outgoing calls up to 70 per day.
- Managed scheduling for service appointments, ensuring timely customer service and resource allocation.
- Handled communication with clients, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients calling the office, providing exceptional customer service that led to increased client retention rates.
- Managed office activities by maintaining communication between clients, tracking records, and filing.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
Office Manager
2 Years 8 Months- Utilize Quickbooks, Microsoft Word and Excel,
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain and create invoice logs to ensure timely tracking and processing of invoices, dollar tracking and accurate tax assignments.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Calculate and print all payroll checks
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Excellent written and oral communication skills to prepare monthly Minutes for the County
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed bi-weekly payroll for [Number] employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Sales Associate
1 Year 3 Months- Provided positive first impressions to welcome existing, new, and potential customers through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by 50% by building strong rapport with customers and recommending appropriate products based on their needs.
- Excellent knowledge and product expertise for outstanding sales and customer service.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Daily sales reconciliation.
- Answer all incoming calls efficiently
- Prepare all bank deposits
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
1 Year 3 Months- Developed strong rapport with customers and created positive impression of business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Owner/Operator
13 Years 10 Months- Managed daily farm operations, ensuring efficient crop production and livestock care.
- Oversaw financial planning and budgeting, optimizing resources for maximum profitability.
- Implemented innovative marketing strategies to promote farm products in local markets.
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Assessed income and expenses and adapted plans to improve profit levels.
Procedures & Compliance Associate
4 Years- Responsible for the distribution of all pertinent changes in loan procedures and policies to all branch locations and department heads
- Work with Human resources and Department Heads for employee performance reviews.
- Accurately track, maintain and produce weekly payroll for the departments within the Commercial Loan department.
- Work closely with Comptroller to assure set goals for the department were met.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards.
- Assisted with development of compliance objectives and strategies.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Maintained up-to-date knowledge of applicable laws and regulations.
Education
Bachelor of Arts - Business Administration, Marketing
Skills
Office Management
File organization
Records management
Client relationship management
Bookkeeping
Report generation
Billing
Payroll and budgeting
Customer service expertise
Precise data entry
Schedule coordination
Report reconciliation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved reliable Court Records by completing detail oriented data entry with accuracy and efficiency.
Certification
Series 63 Licensed
Languages
Spanish
Limited Working
Timeline
Office Coordinator
Guru Gutter Cleaning
04.2025 - CurrentRead More
Office Manager
Baker Air
04.2022 - 12.2024Read More
Sales Associate
Branch & Vine
06.2019 - 09.2020Read More
Sales Associate
Pike Nurseries
06.2019 - 09.2020Read More
Owner/Operator
Wind Swept Acres Farm
10.2004 - 08.2018Read More
Procedures & Compliance Associate
Midiantic Bank
08.2000 - 08.2004Read More
Widener University
Bachelor of Arts from Business Administration, Marketing
Read More