Sheila Watson
California,KY
Summary
Persistent leader eager to lead and grow organizations. Skilled in revenue cycle management, strategic planning, problem-solving, and communication with good understanding of medical business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
36
36
years of professional experience
Work History
Executive Director
Best Health System
01.2023 - 10.2023
- Worked closely with organizational leadership and board of directors to guide operations of ASC and Medical Clinic.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Defined company roles and responsibilities to establish and enhance processes.
Business Office Manager
Mayfield Spine Surgery Center (USPI)
11.2015 - 01.2023
- Collaborate with USPI and Administrator in all aspects of the facility to ensure compliance with all regulations.
- Financial management to maintain AP and AR consistent with monthly budget goals.
- Maintain contracting with USPI and in network carriers for facility. Maintain practice management system to ensure accuracy.
- Oversaw complete operation of the business office to ensure coding, billing, claims submission, scheduling, payment posting, account receivable and admissions are successful.
- Direct management and evaluation of non-clinical personnel, HR and payroll for clinical and non-clinical employees.
Business Office Manager
Bethesda Surgery Center
10.2012 - 11.2015
- Direct management and evaluation of non-clinical personnel and liaison to surgical center.
- Collaborate with physicians and medical management to maintain pinnacle standards for organizational, operational and process development.
- Process ideation, development, and implementation to improve total operating process, adaptability with intent to better utilize allocated capital budgets.
Business Office Manager
Greater Cincinnati Surgery Center
10.2005 - 10.2012
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Delivered performance reviews, recommending additional training or advancements.
Scheduling Specialist/Credentialing Specialist
HeatlhSouth
08.2004 - 10.2005
- Patient, physician and surgical center scheduling, coordination and communication including specialized needs such as anesthesia or other unique patient needs.
- Credentialed all appointments for patients and medical staff
privileges. - Monitored and resolved critical operational compliance for DEA certificates, MAL insurances and practice licenses.
Receptionist to Assistant Business Manager
Oncology Hematology Care
08.1987 - 04.2004
- Operational manager for multiple business teams including account specialists, charge entry team and reception/patient care.
- Developed and implemented processes for employee management including training, orientation, hiring/termination and evaluations.
- Oversaw insurance claims/denials and timely resolution for
eleven patient care facilities. - Systems Administrator (1999-2001)
- Assistant Manager of Patient Account Services (1996-1999)
- Account Specialist / Charge & Payment Entry (1987-1996)
Education
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Highland Heights, KY05.2017
Medical Assisting
Institute of Medical And Dental Technology
Cincinnnati, OH05.1989
Skills
- Revenue Cycle Management
- Accounts Receivable
- Contract Management
- Vendor Relations
- Accounts Payable
- Staff Management
- Payroll Management
- Team Engagement
Timeline
Executive Director
Best Health System
01.2023 - 10.2023
Business Office Manager
Mayfield Spine Surgery Center (USPI)
11.2015 - 01.2023
Business Office Manager
Bethesda Surgery Center
10.2012 - 11.2015
Business Office Manager
Greater Cincinnati Surgery Center
10.2005 - 10.2012
Scheduling Specialist/Credentialing Specialist
HeatlhSouth
08.2004 - 10.2005
Receptionist to Assistant Business Manager
Oncology Hematology Care
08.1987 - 04.2004
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Medical Assisting
Institute of Medical And Dental Technology
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