Sheila Wheeler

Customer service

• Assisted customers with product selection and provided expert advice on home improvement.
• Maintained organized merchandise displays to enhance customer shopping experience.
• Processed transactions accurately and efficiently at the cash register.
• Collaborated with team members to ensure store cleanliness and safety standards.
• Educated customers on product features, benefits, and installation procedures.
• Trained new associates on sales techniques and store policies effectively.
• Handled customer inquiries and resolved issues with professionalism and care.
• Participated in inventory management to maintain stock levels and product availability.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained cleanliness of store environment including floors, windows, displays.
• Built and maintained relationships with peers and upper management to drive team success.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained up-to-date knowledge of store merchandise and policies.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Processed transactions using a point-of-sale system.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Used technology resources to assist customers in locating and selecting items.
• Upsold additional items based on customer interests and needs.
• Demonstrated product features and benefits for customers' needs.
• Received and displayed product shipments on store retail shelves upon delivery.
• Developed promotional strategies to increase sales volume.
• Attended weekly team meetings to review performance goals and objectives.
• Conducted inventories on a regular basis to track stock levels.
• Adhered to company initiatives and achieved established goals.
• Tracked sales performance metrics to identify trends in market place.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Adapted sales strategies based on customer interactions and feedback to improve results.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Described merchandise and explained use, operation and care.
• Placed special orders or called other stores to find desired items.
• Prepared merchandise for purchase or rental.
• Maintained records related to sales for store management.

Stock rotation, shelf maintenance

Merchandising, plan o grams

Order processing

Receiving, shipping

Delivery coordinator

Inventory preparation, Inventory

Cash register

Compactor trained

Fork lift, slip sheet, op operator, electric ladder, high low trained