Sheila Baker
Tupelo,MS
Summary
Strategic and mission driven Executive Director with expertise in operations management, strategic planning, and compliance. Proven track record in enhancing service delivery and optimizing resource allocation. Strong background in behavioral and mental health services working in community mental health, private mental health and therapeutic foster care, recognized for leading high performing teams and advancing innovative service delivery models. Experienced in organizational development, program expansion, financial oversight and stakeholder engagement. Adept at aligning clinical excellence with operational strategy to improve the community impact and access to care. Passionate about building resilient organizations while creating a positive work culture, supporting workforce development, and driving initiatives that promote long term mental health and wellness across diverse populations.
Overview
33
33
years of professional experience
Work History
Executive Director of Operations/Growth Manager
Health Connect America, Inc
Mississippi
03.2016 - Current
- Led operational strategy to enhance service delivery and patient outcomes across multiple programs.
- Managed cross-functional teams to streamline workflows and improve efficiency in operations.
- Developed and implemented key performance indicators to evaluate program effectiveness and drive continuous improvement.
- Oversaw budget management and resource allocation to optimize operational expenditures and enhance service capabilities.
- developed state policy and procedures to reflect HCA, Department of Mental Health and COA accreditation. strategically planned and opened 12 offices throughout MS and exceeded budget within 6-8 months.
- licensed and implemented Therapeutic foster Care in the state of MS and presently have 47 children placed.
Clinical Director of Adult Services
Region IV Mental Health Services
Corinth, MS
06.2000 - 07.2015
- Led development and implementation of evidence-based treatment programs for diverse populations.
- Oversaw clinical operations to ensure compliance with regulatory standards and best practices for Chemical Dependency Center for Substance Use, 3 Crisis Stabilization Units, and 5 Community Mental Outpatient Centers serving children and adults.
- Mentored clinical staff, enhancing professional growth and improving service delivery outcomes.
- Collaborated with multidisciplinary teams to improve patient care and streamline service processes.
Director of Operations
Mississippi State Hospital
Jackson, MS
05.1997 - 03.2000
- Led operational strategy development to enhance service delivery and patient care standards.
- Streamlined workflow processes, resulting in improved efficiency across multiple departments.
- Oversaw budget management and resource allocation to ensure optimal operational effectiveness.
- Facilitated staff training programs to promote best practices in patient management and safety protocols.
Clinical Director of Adult Services
Region VIII Mental Health Services
06.1993 - 05.1997
- Oversaw clinical operations to ensure compliance with regulatory standards and best practices.
- Developed strategic initiatives that increased access to mental health services within the community.
- Conducted performance evaluations, providing constructive feedback to optimize team effectiveness.
- Analyzed program data to identify trends and inform decision-making for continuous improvement.
- worked as Crisis Coordinator for 1 year before being promoted to Adult Services Clinical Director in 1996. Before Crisis Coordinator worked as Case Manager Supervisor and Case Manager while working toward Master's Degree.
Education
Master of Science - Sociology
Mississippi College
Clinton, MS05-2000
Skills
- Operations management
- Organizational development
- Logistics management
- Workforce planning
- Strategic and mission driven
- organic and inorganic growth and development
- risk management and compliance
Accomplishments
Health Connect America
Employee of the Year 2024
Innovation Award 2023
Best Director of State Operations 2022
Best Growth and Development Award 2024 and 2019
Creativity Award 2018
Best overall State Success 2019, 2021, 2023, 2024
Timeline
Executive Director of Operations/Growth Manager
Health Connect America, Inc
03.2016 - Current
Clinical Director of Adult Services
Region IV Mental Health Services
06.2000 - 07.2015
Director of Operations
Mississippi State Hospital
05.1997 - 03.2000
Clinical Director of Adult Services
Region VIII Mental Health Services
06.1993 - 05.1997
Master of Science - Sociology
Mississippi College