Summary
Work History
Education
Skills
Timeline
Generic

Sheilah A. Bowden

Chicago,IL

Summary

Results-driven Life/Health Insurance Agent/Customer Service Representative, accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Work History

Insurance Agent

HealthSprings
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained high standards of customer service by building relationships with clients.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Managed over 50 customer calls per day

Insurance Agent

Combined Insurance/AON
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Increased sales by 10%
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Sales Representative

Am Chamber Of Commerce Publishers
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Managed minimum of 50 cold calls per day
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Meeting Event Planner

G.A. Ettinger & Associates
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed detailed event reports, documenting all aspects of each event.
  • Oversaw event registration process by collecting and tracking attendee information.

Education

GED -

Lindblom Techinical H.S.
Chicago, IL
1978

Skills

  • Quotes and Sales
  • Life Insurance
  • Quote Information
  • Customer Follow-Up
  • Licensing Requirements
  • Medicare Compliance
  • Call Center Customer Service

Timeline

Insurance Agent

HealthSprings

Insurance Agent

Combined Insurance/AON

Sales Representative

Am Chamber Of Commerce Publishers

Meeting Event Planner

G.A. Ettinger & Associates

GED -

Lindblom Techinical H.S.

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Sheilah A. Bowden