Hi, I’m
Sheilah Mumford
Little Rock,AR
Overview
15
years of professional experience
Work History
Verizon Wireless
Customer Service Representative
04.2013 - 10.2018
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
University of Little Rock Medical Services
Research Assistant
07.2003 - 10.2012
Job overview
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
Education
Webster University Jacksonville, AR
Master Of Public Administration & Human Resources from Public Administration & Human Resources
12.1996
Philander Smith CollegeLittle Rock, AR
Bachelor Of Organizational Management from Business
12.1993
University Overview
- Professional Development: My different jobs at AT&T helped to provide me with obtaining my degree at Philander Smith College. I began as a Long Distance Telephone Operator and ended my 25+ years there as an Outside Plant Engineer.
Timeline
Customer Service Representative
Verizon Wireless
04.2013 - 10.2018
Research Assistant
University of Little Rock Medical Services
07.2003 - 10.2012
Webster University
Master Of Public Administration & Human Resources from Public Administration & Human Resources
Philander Smith College
Bachelor Of Organizational Management from Business