Sheila Keira Windels
Panama City Beach,FL
Summary
Proven leader and adept communicator, I have consistently shown exceptional customer service and teamwork at Southwest Airlines and Dillard's. Skilled in adaptability and hospitality, my experience throughout my many roles has been resolving high-stress situations with professionalism.
Overview
37
37
years of professional experience
Work History
Customer Service, Sales Associate
Lowes Home Improvment
05.2018 - Current
- Work as an associate for paint, customer service, home decor, lumber, outdoor garden, online fulfillment, and front end.
Flight Attendant
Southwest Airlines
09.2022 - 08.2023
- Exuded leadership and teamwork skills delivering hospitality and efficiency during flights.
- Ensured safety and comfort of customers onboard.
- Resolved passenger conflicts during flight.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Guest Services
Edgewater Beach Resort
06.2017 - 10.2018
- Provided exceptional guest services, ensuring positive experiences for guests.
- Worked as the front desk manager at the golf resort booking or renting amenities such as golf carts, clubs, tee times, lessons, health club reservations, and spas. Managed fitness center at condo and conducted kids activities, movies.
Sales Specialist, Michael Kors
Dillard's
09.2012 - 07.2015
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Flight Attendant
American Airlines
03.1988 - 06.1997
- Provided excellent communication skills among passengers from many cultures.
- Showed teamwork and collaboration among various crews.
- Maintained professionalism under pressure while resolving disputes or conflicts.
- Enhanced passenger experience by providing exceptional in-flight service.
Education
Bachelors’s - Fashion Merchandising
Mississippi State University
Starkville, MSSkills
Leadership
Hospitality
Teamwork
Critical thinking
Customer service
Adaptability
Active listener
Conflict resolution
Timeline
Flight Attendant
Southwest Airlines
09.2022 - 08.2023
Customer Service, Sales Associate
Lowes Home Improvment
05.2018 - Current
Guest Services
Edgewater Beach Resort
06.2017 - 10.2018
Sales Specialist, Michael Kors
Dillard's
09.2012 - 07.2015
Flight Attendant
American Airlines
03.1988 - 06.1997
Bachelors’s - Fashion Merchandising
Mississippi State University
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