Sheimy Garcia
Beltsville,MD
Summary
Dedicated professional skilled in managing customer relationships and resolving conflicts to ensure seamless service experiences. Expertise in cash transaction management and operational efficiency contributes to overall customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Allstate Insurance - Janine Goraya Agency
06.2021 - Current
- Grew client base through targeted prospecting efforts, including cold calling, community events, and social media engagement.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Increased client retention through regular follow-ups and proactive policy reviews.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on insurance policies and procedures.
- Conducted in-depth analyses of clients'' existing policies, identifying coverage gaps and recommending appropriate adjustments.
- Managed time efficiently by prioritizing tasks effectively resulting in enhanced productivity levels.
- Trained new team members on products, systems, and best practices, ensuring a seamless transition into their roles.
- Actively participated in continuing education opportunities staying up-to-date on industry trends regulations.
Cashier
Luna Multiservices
09.2019 - 06.2021
- Welcomed customers and assessed needs to enhance service experience.
- Adapted schedule and took on extra shifts to support operational demands.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Exhibited professionalism and integrity in all interactions with customers and colleagues.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
JOHN F. KENNEDY HIGH SCHOOL
Silver Spring, MD06-2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multitasking strength
- Verbal/written communication
- Client Service
- Meeting deadlines
- Attention to Detail
- Goal-Driven
- Bilingual proficiency
- Point of sale
- Product knowledge
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Verbal and written communication
- Goal oriented
Languages
- English
- Spanish
Certification
PROPERTY & CASUALTY LICENSE
Timeline
Sales Associate
Allstate Insurance - Janine Goraya Agency
06.2021 - Current
Cashier
Luna Multiservices
09.2019 - 06.2021
High School Diploma -
JOHN F. KENNEDY HIGH SCHOOL