Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sheinna Colmenero

Summary

Friendly and experienced Supervisor with 2 years of experience at Starbucks, Passionate about leading teams and making customers' days brighter. Before this, I worked in Customer Service, always focused on creating warm, welcoming experiences. I love connecting with people, keeping things running smoothly, and helping others succeed in fast-paced environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Naperville, IL
09.2022 - Current
  • Managed & lowered our drive-thru times 30 to 60% in our peak hours, emphasizing synchrony & productivity within staff.
  • Managed 3 to 8 cross-functional individuals through constant changing business needs to meet and exceed metrics.
  • Mentored existing and new employees through product knowledge and best practices.
  • Reviewed metrics and business data before operational hours to ensure we met our company needs for the day.
  • Managed cash flow & reviewed inventory data to forecast products needs for the following day.
  • Upsold and demonstrated product & additional items based on customer interests and needs.

Sales Associate

Bath & Body Works
Naperville, IL
07.2021 - 11.2022
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and maintain policies and procedures
  • Assisted with floorset execution, window changes, visual presentation, and marketing placement as needed
  • Met sales goals and expectations during shifts.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Solved customer challenges by offering relevant products and services.

Server/Hostess/Cashier

Buffalo Wild Wings
Naperville, IL
10.2020 - 06.2021
  • Performed daily functions such as answering calls and emails, greeting guests, handling payments, and maintaining areas clean and well-kept
  • Cooperate & communicate with all serving and kitchen staff
  • Adhere to all relevant health department rules/regulations and all customer service guidelines
  • Collaborating with the kitchen and bar staff for prompt and correct delivery orders

Education

High School Diploma -

Naperville Central High School
2021

Dental Assistant Certificate -

Dental Academy of Chicago
2021

Skills

  • Organization
  • Sales
  • Time Management
  • Foresight on organization needs
  • Verbal & Written Communication/Bilingual
  • Strategic Planning
  • Employee management
  • Inventory management
  • Employee training
  • Interpersonal Communication
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Dental Assistant Certification

Timeline

Shift Supervisor

Starbucks
09.2022 - Current

Sales Associate

Bath & Body Works
07.2021 - 11.2022

Server/Hostess/Cashier

Buffalo Wild Wings
10.2020 - 06.2021

High School Diploma -

Naperville Central High School

Dental Assistant Certificate -

Dental Academy of Chicago

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Sheinna Colmenero