Summary
Overview
Work History
Education
Skills
Timeline
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Shekera Brown

Cordele,Georgia

Summary

To be the best employee an employer possibly could have on their team. I vow to help the company grow as an whole with me on their team.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Walmart
Cordele, Georgia
01.2023 - 11.2024
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Walgreens
11.2020 - 10.2024
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Answered inbound calls, chats and emails to facilitate customer service.

Assistant Manager

Hibbett Sports
04.2019 - 09.2020
  • Complete sales by using the cash register
  • Managed customer service inquiries and complaints in a timely manner.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Cashier

Waffle House
02.2018 - 12.2018
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

Associates of Science Degree - Health Sciences- Medical Billing and Coding

South University
01.2022

High School Diploma -

Americus Sumter High School
Americus, GA
01.2017

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Retail store support
  • Research
  • Documentation
  • Report transcription
  • Technical support
  • Sales expertise
  • Live chat support
  • Microsoft PowerPoint
  • Retail sales customer service

Timeline

Customer Service Representative

Walmart
01.2023 - 11.2024

Customer Service Representative

Walgreens
11.2020 - 10.2024

Assistant Manager

Hibbett Sports
04.2019 - 09.2020

Cashier

Waffle House
02.2018 - 12.2018

Associates of Science Degree - Health Sciences- Medical Billing and Coding

South University

High School Diploma -

Americus Sumter High School
Shekera Brown