Shekina Poulard
Apopka,FL
Summary
Objectif: Enthusiastic individual looking to work for an organization where I can employ my customer service experience to interact with customers and create positive impressions in most effective way and eager to attain the maximum level of customer's satisfaction through utilization of dynamic personality, exceptional communication skills and customer service expertise. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
Work History
Team Leader, • Customer/Sales Representative
MONAT
08.2019 - 08.2020
- Ability to manage and grow a client portfolio
- Familiarity with common computer software applications
- Excellent interpersonal skills
- Determination and ambition
- Organizational and time-management skills
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Contacted potential customers to capitalize on sales opportunities.
- Emphasized product specifications to meet customer needs.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Sales Floor Associate
Gap Factory
Orlando, FL
06.2018 - 08.2020
- Responsible for cash register
- Fitting room organizer
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Education
Bachelor of Science - Health Administration
Seminole State COllege
Altamonte Springs, FL12.2023
Associate of Arts - Health Administration
Seminole State College
Altamonte Springs, FL04.2021
High School Diploma -
Apopka High School
Apopka FL2018
Skills
- Leadership
- Multilangual
- Motivation
- Growth-mindset
- Initiative
- Flexibility
- Active listening
- Verbal communication
- Engaging with Diverse Customers
- Personnel Scheduling
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader, • Customer/Sales Representative
MONAT
08.2019 - 08.2020
Sales Floor Associate
Gap Factory
06.2018 - 08.2020
Bachelor of Science - Health Administration
Seminole State COllege
Associate of Arts - Health Administration
Seminole State College
High School Diploma -
Apopka High School
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