Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shekina Poulard

Apopka,FL

Summary

Objectif: Enthusiastic individual looking to work for an organization where I can employ my customer service experience to interact with customers and create positive impressions in most effective way and eager to attain the maximum level of customer's satisfaction through utilization of dynamic personality, exceptional communication skills and customer service expertise. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

3
3
years of professional experience

Work History

Team Leader, • Customer/Sales Representative

MONAT
08.2019 - 08.2020
  • Ability to manage and grow a client portfolio
  • Familiarity with common computer software applications
  • Excellent interpersonal skills
  • Determination and ambition
  • Organizational and time-management skills
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Contacted potential customers to capitalize on sales opportunities.
  • Emphasized product specifications to meet customer needs.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.

Sales Floor Associate

Gap Factory
Orlando, FL
06.2018 - 08.2020
  • Responsible for cash register
  • Fitting room organizer
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.

Education

Bachelor of Science - Health Administration

Seminole State COllege
Altamonte Springs, FL
12.2023

Associate of Arts - Health Administration

Seminole State College
Altamonte Springs, FL
04.2021

High School Diploma -

Apopka High School
Apopka FL
2018

Skills

  • Leadership
  • Multilangual
  • Motivation
  • Growth-mindset
  • Initiative
  • Flexibility
  • Active listening
  • Verbal communication
  • Engaging with Diverse Customers
  • Personnel Scheduling

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Team Leader, • Customer/Sales Representative

MONAT
08.2019 - 08.2020

Sales Floor Associate

Gap Factory
06.2018 - 08.2020

Bachelor of Science - Health Administration

Seminole State COllege

Associate of Arts - Health Administration

Seminole State College

High School Diploma -

Apopka High School
Shekina Poulard