Shekinah Mccreary
Orlando
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Manager
SeaWorld Parks & Resorts
Orlando
09.2022 - Current
- Oversaw daily operations to ensure exceptional guest experiences at marine attractions.
- Managed staff scheduling to optimize team performance and service levels.
- Implemented training programs to enhance employee skills and knowledge in park operations.
- Resolved guest inquiries and complaints, promoting a positive park environment.
- Monitored staff performance and addressed issues.
- Monitored inventory levels, ensuring adequate supplies for park activities and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Jones High School
Orlando, FLSkills
- Staff management
- Training program development
- Operational oversight
- Customer feedback analysis
- Inventory control
- Guest experience enhancement
- Conflict resolution
- Team leadership
- Problem solving
- Performance monitoring
- Effective communication
- Coaching and mentoring
- Scheduling optimization
Languages
English
Professional
References
References available upon request.
Timeline
Manager
SeaWorld Parks & Resorts
09.2022 - Current
Jones High School