Shelbi Terry
Bowling Green,KY
Summary
Driven Manager with a proven track record at Pizza Hutt, adept in staff management and enhancing customer satisfaction. Excelled in resolving disputes and staff conflicts through effective communication, significantly improving team performance. Skilled in policies and procedures, and schedule optimization, ensuring high-quality service delivery and operational excellence.
Overview
6
6
years of professional experience
Work History
Manager
Pizza Hut
11.2022 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Operator
Plastikon Industries
07.2020 - 11.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Manager
Pizza Hutt
11.2017 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Psychology
Kentucky Wesleyan College
Owensboro, KYSkills
Staff Management
Timeline
Manager
Pizza Hut
11.2022 - 08.2023
Operator
Plastikon Industries
07.2020 - 11.2022
Manager
Pizza Hutt
11.2017 - 07.2020
Psychology
Kentucky Wesleyan College