Shelbi Wisniewski
Elizabethtown,Ky
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am currently finishing my degree and looking for jobs that will help me in my career path.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
06.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Packing, Shipping, and Receiving Assembler
UPS
06.2021 - 11.2022
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Proved successful working within tight deadlines and a fast-paced environment.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Loaded items onto conveyor belts and pallets.
Child Caregiver
DCBS
01.2022 - 06.2022
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided emotional support and guidance to children during difficult times.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Customer Service
White Castle
02.2020 - 06.2021
- Responded to customer requests for products, services, and company information.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Trained new customer service representatives on best practices, policies and procedures.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Occupational Therapy
Elizabethtown Community And Technical College
Elizabethtown, KY05.2024
High School Diploma -
Central Hardin High School
Cecilia, KY05.2021
Skills
- Beverage Preparation
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Sales Techniques
- Food Safety Understanding
- Hospitality Service Expertise
- Activity Planning
- Child Supervision
- Childcare
- Time Management
- Following Directions
- Maintaining Safe Environment
Certification
- CNA - Certified Nurse Assistant
Timeline
Server
Olive Garden
06.2022 - 05.2023
Child Caregiver
DCBS
01.2022 - 06.2022
Packing, Shipping, and Receiving Assembler
UPS
06.2021 - 11.2022
Customer Service
White Castle
02.2020 - 06.2021
Associate of Arts - Occupational Therapy
Elizabethtown Community And Technical College
High School Diploma -
Central Hardin High School
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